setting up Wacom Centre

Thomas John Mahon

• 24 janvier 2026 02:48

This keeps coming up and not allowing me to set up my Wacom Centre, see below.

Cannot open server 'wcm-ws-apps-prd-sql' requested by the login. Client with IP address '20.51.81.26' is not allowed to access the server.  To enable access, use the Azure Management Portal or run sp_set_firewall_rule on the master database to create a firewall rule for this IP address or address range.  It may take up to five minutes for this change to take effect.

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  João

  • 26 janvier 2026 10:27

  Hi Thomas John Mahon, 

  That is not a Wacom related error.  Seems your firewall is blocking the driver from running properly so you need to check with your system admin. 

  Cheers

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  Thomas John Mahon

  • 26 janvier 2026 13:51

  Hi Joao

  Thankyou for getting back to me, your correctby what you have read from the message.

  It does seem to be a firewall issue, how ever I'm not sure how to resolve it.

  If I allow the firewall down will that leave vurable and I dont know what I need to do exactly in the setting.

   

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  João

  • 27 janvier 2026 16:56

  Hi Thomas John Mahon, 

  I'm sorry but this is out of our scope in this case. I am not able to advise you much further on the technical aspect. 

  If you have a system admin I would recommend you to contact them. 

  If you are setting up an Azure connection by yourself, I would recommend you to contact Microsoft to understand how to setup the firewall safely. 

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