No Device Detected

sunday b

• 29 janvier 2026 06:20

I have a Cintiq 16 connected to my Mac Mini and even though I followed the tutorials, downloaded the driver, and made sure my privacy settings would allow the Wacom drivers use, the Wacom Center says there is no device detected.

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  João

  • 30 janvier 2026 09:14

  Hi sunday b, 

  That usually means there is an issue with the USB connection. Please check the connection and replace the cables if needed. 

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  Nausher Alam

  • 7 février 2026 19:52

  i have a similar issue, its just stuck on waiting for synchronisation and then it just shuts down after saying: The tablet driver is not responding. Please restart Wacom Center. Ive tried doing that doesnt work. All Privacy and Security things have been done and all access is with Wacom. 
  i have double checked my USB connection of the 3 in 1, i also ordered a spare cable a month ago, checked with that too, there is no problem with the usb port either i checked it with another usb device, and ive plugged this directly into my mac mini. 

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  rick b

  • 14 février 2026 20:21

  Hi - Same issue, have an old CTH-690 - trying to run it on mac m4 mac mini and getting the same lack of syncing issue. like you guys, have bought new leads, installed various drivers and nada.
  is the tablet no longer support on tahoe? @wacom can you let us know what to do before I launch this thing out of the window : )
  
  

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  João

  • 17 février 2026 18:07

  Hi, 

  Please try the steps here: https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-after-synchronization-fails-and-how-do-I-fix-it

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