Invia una richiesta

Wacom
Invia una richiesta

Argomenti

Repair Service for Customers

If you think that your Wacom device needs repairs, please start with our dedicated help article: How do I set up a repair or RMA? – Wacom before you contact our support team: https://support.wacom.com. The article shows all troubleshooting steps that you can do to ensure that it is really your Wacom device – and eventually already which part.

We sell replacement accessories, cables, and power adaptors through our eStore (https://estore.wacom.com/) and through selected partners.

In case your device is really defect, please ensure to have all details ready when contacting us:
· Description of the issue, best with pictures
· Troubleshooting you have tried. Please see https://support.wacom.com for troubleshooting advice
· Device model number
· Device serial number
· Proof of purchase

How do I become a Professional Repairer? (EU only)
Within the EU Directive 2009/125/EC, Annex II D 5, Wacom Europe GmbH is required to sell certain repair parts and make repair manuals available to professional repairers.

To apply as professional repairer, the following preconditions need to be met:
· The applicant needs to be a professional repair business registered in the EU and with shipping address in the EU excluding the EU outermost regions (French Guiana, Guadeloupe, Martinique, Mayotte, Reunion Island and Saint-Martin (France), Azores and Madeira (Portugal), and the Canary Islands (Spain))
· The applicant needs to run the business in accordance with local laws, with good and ethical trade practices
· Professional workmanship / Technical competence to repair LCD screens are needed
· The professional repairer will not advertise themselves as official Wacom repair center
· The professional repairer will need to accept our Terms and Conditions and Terms of Sales

To apply as professional repairer, follow the steps below:
1) Enter your data into the form below
2) Attach a proof of insurance covering liabilities resulting from your activity when submitting your request
3) Submit
4) Once your application has started, Wacom will answer your request within 5 business days

Please see the Terms and Conditions and Terms of Sales

Please choose your issue below

Indirizzo email

Nome

Cognome

Telefono(facoltativo)

Paese/regione

Oggetto

Come possiamo aiutarti?

Consigli sui prodotti o sulla compatibilità(facoltativo)

Registrazione/applicazione software/SDK(facoltativo)

L'applicazione Wacom non funziona

Aiuto con la registrazione/l'offerta SW

Aiuto con l'account Wacom ID

Aiuto per sviluppatori

Domande sull'acquisto, l'ordine o la riparazione

Acquista i prodotti Wacom(facoltativo)

Annulla o richiesta di reso(facoltativo)

Stato della garanzia o della riparazione(facoltativo)

Il mio dispositivo non funziona correttamente

Richiesta di contatto

Wacom Yuify non funziona(facoltativo)

Ordine o fattura(facoltativo)

Tipo di prodotto(facoltativo)

Codice modello(facoltativo)

Numero di serie

Sistema operativo utilizzato

Numero d'ordine

Data di acquisto(facoltativo)

Descrizione

Per favore inserisci i dettagli della tua richiesta. Un membro del nostro staff ti risponderá il prima possibile.

Spunta qui per indicare che hai letto l'informativa sulla privacy e la comunicazione sui cookie di Wacom

https://www.wacom.com/privacy, https://www.wacom.com/cookie-notice

Spunta qui per indicare che hai letto ed accetti le Condizioni di uso di Wacom

https://www.wacom.com/terms-of-use

Allegati(facoltativo)

Aggiungi un file oppure trascina i file qui

Country;Show Phone Number On Contact Us Page?;Show link to Create a Ticket Page?;Show Address on Contact Us Page?;Show Phone Number On Create a Ticket Form;Show Address on Create a Ticket Page?;Phone Number;Address;Hours of Operation Argentina;Yes;Yes;No;Yes;No;0810-112-7375;NA;Monday to Friday, 6 am to 6 pm PST Australia;Yes;N/A;Yes;Yes;Yes;1300 2 WACOM (1300 292 266);"Wacom Australia Ground Floor, Building 13 Richardson Place, North Ryde, NSW 2113, Australia";Monday to Friday, 5 am to 7 pm JST Austria;Yes;Yes;No;Yes;No;+43 1 790 825 550 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST Belgium;Yes;Yes;No;Yes;No;+32 2 275 06 91 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST Brazil;Yes;Yes;No;Yes;No;0800 591 7022;NA;Monday to Friday, 4 am to 4 pm PST Canada;Yes;Yes;No;Yes;No;1-855-699-2266;NA;Monday to Friday, 6 am to 6 pm PST Chile;Yes;Yes;No;Yes;No;800 914 457;NA;Monday to Friday, 6 am to 6 pm PST China;Yes;Yes;No;Yes;No;+86 400 810 5460;NA;Monday to Sunday, 9 am to 6 pm CST Colombia;Yes;Yes;No;Yes;No;01-800-0930573;NA;Monday to Friday, 6 am to 6 pm PST Ecuador;Yes;Yes;No;Yes;No;1800 001 649;NA;Monday to Friday, 6 am to 6 pm PST Europe other;Yes;Yes;No;Yes;No;+44 207 949 0392 , +49 6966404393 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST France;Yes;Yes;No;Yes;No;+33 1 7020 0070 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST Germany;Yes;Yes;No;Yes;No;+49 69 66 30 82 00 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST Guatemala;Yes;Yes;No;Yes;No;502 2278 6366;NA;Monday to Friday, 6 am to 6 pm PST Hong Kong & Macao;Yes;Yes;No;Yes;No;+85 2 2573 1988;NA;Monday to Friday, 9 am to 6 pm CST India;Yes;N/A;Yes;Yes;Yes;1800 103 7412;"Wacom India Private Limited, 426, DLF Tower B, Jasola District Center, Mathura Road, New Delhi 110025";Monday to Friday, 10 am to 5 pm IST Indonesia;Yes;N/A;No;Yes;No;007 803 321 8419;NA;Monday to Friday, 5 am to 7 pm JST Italy;Yes;Yes;No;Yes;No;+39 02 4528 7050 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST Japan;Yes;Yes;No;Yes;No;+81 3 5337 6701;NA;Monday to Friday, 9 am to 6 pm JST Korea;Yes;N/A;No;Yes;No;080 800 1231;NA;Monday to Friday, 10 am to 5 pm KST Malaysia;Yes;N/A;No;Yes;No;1800 812 545;NA;Monday to Friday, 5 am to 7 pm JST Mexico;Yes;Yes;No;Yes;No;800 649 0330;NA;Monday to Friday, 6 am to 6 pm PST Netherlands;Yes;Yes;No;Yes;No;+31 20 517 4705 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST New Zealand;Yes;N/A;No;Yes;No;0800 4 WACOM (0800 492 266;NA;Monday to Friday, 5 am to 7 pm JST Panama;Yes;Yes;No;Yes;No;800-0798;NA;Monday to Friday, 6 am to 6 pm PST Paraguay;Yes;Yes;No;Yes;No ;009-800-542-0150;NA;Monday to Friday, 6 am to 6 pm PST Peru;Yes;Yes;No;Yes;No;0800-71711;NA;Monday to Friday, 6 am to 6 pm PST Philippines;Yes;N/A;No;Yes;No;1800 1322 0219;NA;Monday to Friday, 5 am to 7 pm JST Russia;Yes;Yes;No;Yes;No;+7 4992722061;NA;Monday to Friday, 10 am to 5 pm CET Singapore;Yes;N/A;No;Yes;No;800 852 6114;NA;Monday to Friday, 5 am to 7 pm JST Spain;Yes;Yes;No;Yes;No;+34 91 787 0346 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST Switzerland;Yes;Yes;No;Yes;No;+41 44 212 2818 (English Only);NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST Taiwan;Yes;Yes;No;Yes;No;0800 500 128;NA;Monday to Friday, 9 am to 6 pm CST Thailand;Yes;N/A;No;Yes;No;1800 012 656;NA;Monday to Friday, 5 am to 7 pm JST UK;Yes;Yes;No;Yes;No;+44 207 744 08 31;NA;Monday to Friday, 10 am to 5 pm CET / 9 am to 4 pm GMT/BST United States;Yes;Yes;No;Yes;No;1-855-699-2266;NA;Monday to Friday, 6 am to 6 pm PST Uruguay;Yes;Yes;No;Yes;No ;000-416-203-9712;NA;Monday to Friday, 6 am to 6 pm PST Vietnam;Yes;N/A;No;Yes;No;+84 28 4458 1335;NA;Monday to Friday, 5 am to 7 pm JST

Per informazioni sui contatti telefonici, fare clic qui per selezionare il proprio Paese/la propria regione.

Crea un ticket Lasciaci un feedback

Posizioni del numero di serie e del numero del modello

Termini & Condizioni