CTL-6100WL pressure stops working
I have a brand new Intuos tablet, everything worked fine for about 24 hours, but suddenly the pressure sensitivity stopped working. If I reboot my laptop,open Wacom Center, connect the tablet, go to Pen settings, I can get press the tip of the pen down and see it register pressure for about a 1/2 second, it then drops to zero, and will not register pressure again until I reboot.
I've tried restarting the Wacom service, rebooting, uninstalling/reinstalling the driver (6.4.4-3, Win11, tried both connecting via bluetooth and USB separately), with and without the 'Use Windows Ink' option, and still same issue.
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Hi Daniel Jurnove,
That is a very strange issue. You also already tried most of the steps I could suggest aside from testing a different pen (if possible).
After the issue happens, are there any error messages with the driver?
Could you please collect some logs and contact the support team?
https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-0 -
Turns out the pen was faulty - I borrowed a working pen from a friend, and their pen worked perfectly.
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Hi Daniel Jurnove,
Yes, that was the most likely possibility. Glad that we found the origin of the problem. If you need help getting a replacement pen, please check with the support team:
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-0
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