Collecting driver logs can help Wacom Support identify issues with the tablet driver or your operating system. For more info on what information is collected, click here.
NOTE: The following instructions work for Mac OS and Windows with Wacom Driver 6.4.0 or later.
- Open the Wacom Center
- Click on the Settings button on the upper right corner
- Scroll down to the Troubleshooting Section and turn ON the Driver logging
- Next, use your Wacom Device normally and try to reproduce the issue.
- Once the issue you want to capture occurs, open the Wacom Center and click on the Settings button again
- Scroll down and click on Package log files
- A context window will appear - Please do not perform any action until the process is over
- Once the files are gathered a confirmation message will appear and a WacomLogs.waczip file will be placed on the Desktop
Note: At this point, Driver logging should be turned Off by following the same process as above.
If Driver logging is left turned On, please know that the file will slowly grow in size taking space in your drive. - Copy the file into your ticket form, email or chat with Customer Support
If the Wacom Driver fails to install, please see I am getting an error when installing the Wacom driver. How do I find the install log?
What data is collected in the log?
With the log, we will be able to see:
- Which programs are installed in the Operating System
- Computer name
- System configuration:
- Operating system version
- Processor model
- Graphics card model
- Displays connected
- HID devices
- etc.
- Wacom devices input history
(For more information on privacy, please check the Tablet Driver Privacy Notice by clicking on Help > About on the upper right corner of the Wacom Center)
The team has a strict policy to delete such files within 2 weeks of receiving them.