Latest Driver Causes start-up issues on established machine config

Spencer Planton

• 2024年03月20日 08:58

I have a windows 11 PC running the latest updates. High spec machine. Built over a year ago.
I have been running Wacom for 20 years in various guises.

This latest driver/software update is causing all sorts of issues on machine boot to windows.

I get one of the following scenarios on boot:

1. Clean boot (yay!)
2. No Mouse at all.
3. Basic Mouse driver loads but no Wacom driver - I am a left hooker so it is obvious because my pen device is 'backwards'.

Sometimes it takes several restarts to kick the drivers back into play. The issues happen on about 1/3 of all boots.

Very infuriating

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  João

  • 2024年03月21日 09:42

  Hi Spencer Planton, 

  Please collect some logs and contact the support team so we can take a look into it:
  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs

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