Clintiq 13 Pro Won't Mirror Display - Windows 10

Anthony Oliveri

• 2024年04月21日 21:48

I've tried everything I can think of. My girlfriend brought me her Clintiq 13 Pro and asked to try to get it working with my laptop. This is a windows 10, 64-bit laptop.  My laptop is an MSI GL62M 7REX. I've also ensured that all USB-C cables used are capable of data transfer and sending/receiving audio and video. Here are the steps I've taken to try getting it working:

Installed the newest Wacom driver and rebooted.

Connected just USB C to USB C from the tablet to the laptop. Wacom center sees the tablet, but the tablet says no signal. Windows display settings also does not detect an additional display.

Connected USB C to USB C from the tablet to the adapter. Connected USB-A to USB-C from the adapter to the computer. Wacom center sees the tablet. Then connected mini displayport to mini displayport from the adapter to the laptop. My laptop screen freezes and blinks on and off. Still no picture on the tablet.

Connected a mini displayport to HDMI adapter to the minidisplayport on the adapter (yes, an adapter connected to an adapter. I hate it too, but figured I'd try).

Ensured Windows/BIOS/Graphics drivers are all fully updated.

Any helpful advice/troubleshooting steps with this would be appreciated.

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  João

  • 2024年04月22日 08:52

  Hi Anthony Oliveri, 

  Did you try replacing the USB-C to USB-C cable that you are using to connect the Cintiq Pro 13 to the adapter and to the computer? It might just be a problem with this cable. 

  If you already replaced this cable, then there might be a hardware issue with one of the internal components. 

  Please contact your regional support team for further help: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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