tablet not working Mac OS Ventura

Mila Fabisiak

• 2023년 05월 19일 11:23

I have a problem with the Wacom intuos s tablet. I installed drivers for I mac, the tablet worked for 2 weeks. Now it stopped working. It shows that the device has not been connected. And the device is still there. I am working on macOS ventura.

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• 공식 댓글

  

  João

  • 2023년 06월 05일 09:41

  Hi everyone, 

  If you are still having issues, please follow the steps mentioned here: 
  https://support.wacom.com/hc/en-us/articles/4421548555671-Troubleshooting-the-Wacom-driver-on-Mac-Video-Series
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  Pham Anh

  • 2023년 05월 27일 07:44

  Me too.

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  Tomasz Broda

  • 2023년 06월 03일 15:46

  same situation. I change computer to Mac mini M2 and installed Ventura. Then reinstalled drivers and changed in OS settings to give access to Wacom drivers. Still not working ... :( 

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  Mila Fabisiak

  • 2023년 06월 05일 10:06

  Hi Joao,

  thanks, i will watch and check.

  I'll let you know if it worked :)

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  Mila Fabisiak

  • 2023년 06월 16일 10:20

  I had all the settings from the videos done. The tablet still didn't work :/

  I deleted all files related to Wacom, reinstalled, first connected to usb. And it works! How long? We'll see :)

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  João

  • 2023년 06월 19일 07:28

  Hi Mila, 

  Glad to hear it worked out in the end. Yes, sometimes, starting all from scratch is the best option. 

  -1
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  Benjamin Morard

  • 2023년 07월 31일 07:38

  Did everything, not working. It's once again a bug in the Wacom driver.

  
  here is what happens: I hit ALLOW on the "Allow external connection" prompt from Ventura. Then my cintiq 24 pro goes dark. Wacom Center shows "no device found". But my macbook seems to notice some connection. Just not a monitor or Cintiq to work with.
  
  Tried it with a friends laptop: Same thing.

  Now, because I need this device for my work, I contacted the support. Result: No answer since 12 days. On the phone they don't even take the call. Their "support chat" is just a link to the "help-yourself" videos. Not an actual chat.

  So what more can i do?

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  João

  • 2023년 07월 31일 09:44

  Hi Benjamin Morard, 

  If the Cintiq Pro is "going" dark, it means it is not receiving a video signal from the computer. I would suggest that you make sure the device is connected correctly.

  Please check the connection guide for your Cintiq Pro 24 here: https://support.wacom.com/hc/en-us/articles/1500006333282

   

   

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  Benjamin Morard

  • 2023년 08월 22일 08:04

  HI João

  It is "going dark" after I press "Allow"on the MacOS Pup-up.xternal device"

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  Benjamin Morard

  • 2023년 09월 11일 20:22

  still not working here. what is going on?

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