João
- Total activity 2078
- Last activity
- Member since
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- Followed by 6 users
- Votes 62
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Activity overview
Latest activity by João-
João commented,
Hi Jacq van Roosmalen, If the Logitech driver stops working, then I am not sure how I can help. Most of our driver crashes are usually due to Windows not being updated, or some corrupt system file...
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João commented,
Hi victoria sega, I am really sorry, but I could not understand your description of the issue. Could you provide more details? Maybe this already helps: https://youtu.be/erkkqc9MhOo Cheers
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João commented,
Hi Fae Lam, That is a faulty LCD that will need to be replaced. Please contact our support team to start the repair process: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-co...
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João commented,
Hi Gerlo Beernink, We are aware of this issue. It has already been reported and the driver team is looking into it.
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João commented,
Hi Mal Lumina, Our driver is no on the Windows store so turning off the updates there won't work. You will need to disable Windows from automatically upgrading the drivers for peripherals. Please ...
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João commented,
Hi Jose Trejo, Then there is a problem with the USB connection of your Cintiq 16. Please make sure the USB part with securely connected to your computer and that the connector on the Cintiq side is...
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João commented,
Hi Jose Trejo, Thanks for reaching out. Can you tell us which Operating system you are using and what do you see when you open the Wacom Center? Is the Cintiq 16 listed there, or does it say there...
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João commented,
Hi Curtis Franklin, Thanks a lot for sharing your experience. So to be clear, you had driver 6.4.9-2 installed and your rolled back to the previous 6.4.8 version right?
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João commented,
Hi Anthony Pitruzzello, Thanks for reaching out. When you lose control of the system through the pen, do you have an error message on the Wacom Center? Please check the Windows related error messa...
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João commented,
Hi U K, That is correct. I will update the thread once a fix is released on a future driver update. It's just that at this point, is it no yet clear when it will be possible to add a fix to a driv...