João

1. Community
2. Pen Displays
3. Wacom Bamboo Ink Smart Stylus Second Gen Not Connecting

Hi Sage Margaret Crannell, Then there's probably an issue with the pen. I have opened a support ticket for you. The team will reach out as soon as possible. 

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• João
• February 10, 2025 10:24
• 0 votes

1. Community
2. Pen Tablets
3. How can I zoon using Wacom cintiq 16?

Hello Safeyya Ali,  Thanks for reaching out.  You can replace one of those keys on the pen, or use the keyboard shortcut.  https://help.clip-studio.com/en-us/manual_en/780_shortcuts/Shortcuts_usabl...

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• João
• February 10, 2025 08:51
• 0 votes

1. Community
2. Pen Displays
3. Wacom Bamboo Ink Smart Stylus Second Gen Not Connecting

Hello Sage Margaret Crannell, Welcome to the community. Just to confirm, do you have the Bamboo Ink (CS323AK) or the Bamboo Ink Plus(CS322AK)?  What you describe, appears to be a power issue since ...

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• João
• February 07, 2025 10:41
• Edited
• 0 votes

1. Community
2. Wacom Software
3. Wacom disconnecting and reconnecting

Hi Lucas Souza, Welcome to the Community. Thank you for reaching out. From what you describe, it seems like the tablet is not getting enough power. This is what causes the LED to blink or just not ...

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• João
• February 07, 2025 10:34
• 0 votes

1. Community
2. Pen Displays
3. how to disable screen-change indicator popup ?

Hi malte maas, Thank you so much. That video really helps understand the problem. I have sent you an email so we can troubleshoot this further. 

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• João
• February 07, 2025 10:18
• 0 votes

1. Community
2. Wacom Driver
3. Intuos Pro L is unresponsive after wakeup from sleep mode

So, when the system goes to sleep, the driver will be shut down and will only restart once you log in to your user account again. This is the same for every driver on Mac and depending on how many ...

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• João
• February 05, 2025 14:24
• 1 vote

1. Community
2. Pen Displays
3. how to disable screen-change indicator popup ?

Hi malte maas, That is really not normal. Does the cursor actually change displays when the icon appears? Which device are you using? How do you have Display toggle setup? To an ExpressKey or some...

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• João
• February 05, 2025 14:19
• 0 votes

1. Community
2. Pen Displays
3. Cintiq Display Toggle setting is resetting to default

Hi again, The driver team has confirmed the bug and a solution. We are looking at a fix to be released with the next update in the coming weeks. Once you see the notification for a driver update, p...

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• João
• February 05, 2025 10:31
• 2 votes

1. Community
2. Pen Displays
3. My wacom cintiq 24 pro makes random fan noises

Hello Daria Dzyuba, Thanks for reaching out and making a video. This would be due to several different things. I have opened a support ticket for you so you can discuss repair options with the team. 

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• João
• February 05, 2025 09:00
• 1 vote

1. Community
2. Welcome & General Discussion
3. Can I use PTH 660 medium and movink 13 at same laptop ?

Hi Jennifer Vural,  That is correct. They use the same driver. This driver supports many Wacom devices and you can have as many connected as you want. 

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• João
• February 05, 2025 08:43
• 0 votes