João

  • Total activity 1241
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Activity overview

Latest activity by João
  • João commented,

    Then please check if there are other 3rd party apps interfering.  For example: https://support.wacom.com/hc/en-us/articles/9255930218903-How-should-I-troubleshoot-Clean-My-Mac-issues-that-can-disru...

  • João commented,

    Hi Jakub Dušek,  When this happens again the next time, please:  Open the Wacom Center and check if there are any error messages Try to restart the driver from the Settings menu in the Wacom Cente...

  • João commented,

    Hi Stefan Stefansson,  Please check here and see if any of these issues matches what you experience: https://support.wacom.com/hc/en-us/articles/8342308503063-My-pen-is-lagging-jumping-or-always-dr...

  • João commented,

    Hi Amr Srour,  If I understand correctly, the tablet behaves as if you are pressing the tip of the pen on the surface of the tablet, even if you are not correct? If this is what you experience, thi...

  • João commented,

    Official comment

    Hi GT-blogger Gleb,  This error message means there is a permission preventing the driver from working.  Please make sure you tried the steps here: https://support.wacom.com/hc/en-us/articles/15000...

  • João commented,

    Hi  Nicolas Cataldo,  In conversation with Greg, the steps here solved the problem: https://support.wacom.com/hc/en-us/articles/1500011495022-How-do-I-uninstall-manually-and-re-install-the-Wacom-dr...

  • João commented,

    Hi Oleg Kobchenko,  Thanks a lot for your finding and for sharing this with the support team and also with David.  That is really, really helpful. 

  • João commented,

    Hi Summer Feehan,  Have you uninstalled the other version of the Wacom Driver?  Please note that both driver can co-exist so make sure you are using the correct one and that you remove the one you ...

  • João commented,

    Windows is generally very forgiving with older hardware so that shouldn't be the problem. Check the USB cable again and see if a little wiggle helps. 

  • João commented,

    Hi, This is very strange. I cannot replicate any log in issue on my end. I was able to log in just now with 2 of my test accounts. Please contact the support team and provide as many details as you...