Cintiq Pro 13 - Driver Keeps freezing / crashing
I've had this isssue for a long while now and I've tried multiple different things.
Re-instaling drivers did nothing and the latest update to Wacom Center didn't fix anything.
I thought it was an issue with Clip Studio, but no, if I have Wacom Center open and I see it on my 2nd monitor, it clearly loses a connection with my Cintiq Pro 13 and re-detects it 2seconds later.
And no, a loose connection has nothing to do with it.
This sometimes also causes a complete shut down of the touch gestures on the driver and I have to re-check the drivers to enable touch controls again.
Could this have something to do with the Link Plus?
-
Hi joni lemberg,
From your description it could indeed be a connection problem, or something is causing the driver to crash.
Please:
- Double check the cables and really make sure the cables are all in good condition
- Backup and remove your preferences and see if the issue still occurs
If this doesn't help, please collect the logs and contact the support team:
https://support.wacom.com/hc/en-us/search?utf8=%E2%9C%93&query=bug
0 -
I have the same issue with my One. When I have two monitors open and attempt to use the one, it will freeze, shut down my second monitor, and to re-detect it I have to restart my computer. I have uninstalled and reinstalled the SW and the issue still happens.
0 -
Your issue seems a bit different.
Can you please confirm:
- Wacom model number
- Operating system
- Driver installed
- How is it connected to your computer
- When the freeze happens, can you check the Wacom Center for any error messages?
0
Please sign in to leave a comment.
댓글
댓글 3개