EK Remote Doesn’t Work With Photoshop?

Allison Westbrook

• 28 de outubro de 2024 17:32

Photoshop refuses to acknowledge the key bindings for the EK remote, it behaves as if the buttons are still the default settings even after mapping. I am attempting to use this with my Cintiq. Anyone else have this issue and successfully fixed it? Windows 10

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  João

  • 29 de outubro de 2024 09:00

  Hi Allison Westbrook, 

  Do you have more than on version of Photoshop installed? If you do, please try to remove the extra version and use only one. 

  If not, try adding Ps manually to the Wacom Settings instead of picking it from the list directly. 

  

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  Allison Westbrook

  • 29 de outubro de 2024 14:54

  The remote is assigned to the proper version of Photoshop (2025) and PS 2024 is not installed. The remote works fine in Blender. I have just about all of the buttons on it remapped for that app and use it daily. It's only Photoshop that's behaving like I have nothing mapped.

   

  

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  João

  • 30 de outubro de 2024 08:22

  Hi Allison Westbrook, 

  Can you please collect some logs and contact the support team then. 

  Thanks in advance. 

  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs

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  Allison Westbrook

  • 3 de novembro de 2024 15:08

  I seem to have fixed this by simply using the Wacom Center app and restoring a previous backup.

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