Wacom One Turns on and off

Bill Giovannetti

• 03/05/2023 18:15

My Wacom One turns off while Im using it. The screen goes off and then right back on. Every couple of minutes. Firmware and driver are up to date. 

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  João

  • 04/05/2023 07:34

  Hi, 

  Seems like a bad connection. Please make sure the cable is properly connected all the way and if the issue persists, you may need to replace it. 

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  Bill Giovannetti

  • 04/05/2023 11:06

  The same issue happens when the tablet is connected to a different computer using a different set of cables and a different dongle. Does it sound like it's the tablet?

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  João

  • 04/05/2023 12:29

  That is also a possibility. I have created a support ticket for you. 

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