Touch feature doesn't work on Macbook pro MacOS 12, Monterey

Shinhyun Min

• 28/06/2023 02:47
• Изменен

Hi, 
I installed the latest driver on my macbook. and i checked "security & privacy option" on the system preference. 
In my case, 
My device 13HDT tablet works on Windows 11 with touch and pen features well.
But, When I installed it on my mac, the touch feature doesn't work.

After installing,
- Accessibility => I found "com.wacom.IOManager", and I turned on it.
- Input monitoring => I found "WacomTableDriver", and I turned on it.
and I add "FirmwareUpdater" and "WacomTouchDriver"
- I can't find any item in "file and folders" 

I followed this article several times. 
https://support.wacom.com/hc/en-us/articles/4407257968663

Until now, Touch feature doesn't work.

I used Driver 6.4.2-4 OSX
here is the captured log. 
https://drive.google.com/file/d/1ZcgC2I1O2GXjOiChortKQBZB9WLsmEud/view?usp=sharing

Thank you!

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• 

  João

  • 28/06/2023 08:11
  • Изменен

  Hi Shinhyun, 

  Welcome to the support community and thank you for trying the initial steps and collecting the logs already. 

  I first inspection, the driver seems to be running properly and there are no issues with your tablet preferences as far as I can see. I have created a support ticket for you (1592559). The team will reach out to you as soon as possible. 

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