Did my Wacom Intuos Pro S just die?
Hi! I've using a Wacom Intuos Pro S tablet for a few years now and I can't live without. I was working with it about an hour ago when it lost connection with the pen all of a sudden. I don't know what happend but the orange light on the richt bottom corner is still there and the upper left indication light is blinking when I press the big round button. I've tried changing the cable, bluetooth and letting it rest for a minute of 15 and trying it again. Nothing will work and the device won't show up in the Wacom Center. All drivers are up to date. Are there other thing I can do or try?(I'm on a Mac - Sonoma, it worked fine the past few days so I don't think that should be the problem.
Please help me out, thank you in advance! <3
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Hi Foscofotografie vanAlderen,
Sounds like you already tried a lot of things.
it does seem that your tablet Bluetooth could be working because it seems that the tablet is trying to pair when you see the blinking light.
Please make sure you have followed the steps here:
- https://support.wacom.com/hc/en-us/articles/1500006264261-How-do-I-pair-Wacom-Intuos-Pro-2017-to-my-computer-via-Bluetooth-
- https://support.wacom.com/hc/en-us/articles/8495786896791-How-can-I-diagnose-an-issue-with-my-Bluetooth-connection-on-Wacom-device-
Also, when you state that you tried a different cable, please make sure the cable you tried can also transfer data and is not just a power cable for charging devices.
If the issue persists, please contact your regional support team:
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-0
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