Wacom Intuos not turning on at all

Alex H.

• 26/12/2023 01:39

I have had a Wacom Intuos 4100WL, so it has bluetooth compatibility, since 2018. Today I went through the process of downloading the driver to a computer I got recently. It is a Mac in version 13.0. Once the driver was downloaded I plugged in my tablet through the USB Hub, since this computer only has USB C ports, but the tablet isn't turning on. I've already tried connecting with the bluetooth feature, and it is still not turning on. Is there possibly an issue with my tablet? or it is there a setting that wasn't mentioned during the driver process that I need to turn on with my computer settings?

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  João

  • 27/12/2023 13:29

  Hi Alex H., 

  First off, make sure you follow all the driver installation steps for your Mac OS version: https://support.wacom.com/hc/en-us/articles/9753655984663

  At the same time, please make sure that the Power LED of your Intuos is turning ON when you connect with the cable and the hub. If it is not powering ON, then replace the cable and/or the hub. 

  Once you manage to make it work via USB, please make sure you have enough battery and then try to connect via Bluetooth. 

  See the manual for more details: https://101.wacom.com/UserHelp/en/TOC/CTL-4100wl.html

   

   

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