Tablet is connected, but not working properly

Gabija M

• 12/04/2024 19:54

One by Wacom tablet is connected to my Mac and is working fine, but then from time to time, all of a sudden it stops being recognised by my computer, I suppose? It's still connected (the light indicating its power is on) and the stylus still works, but it stops reacting to pressure, the buttons on the stylus stop working and if I look at Wacom Center, it says "connect a device to see its settings here". It's weird, because it's partially working but not entirely. Then after a while it goes back to normal and then stops working properly again. I have already tried deleting and re-installing Wacom driver several times, but the issue keeps coming back. I have also tried different cables with this, but that doesn't help either.

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  João

  • 15/04/2024 10:12

  Hi Gabija M, 

  From your description, this doesn't seem like a driver issue. Looks more like that the device is simply losing connection. There might be an issue with the cable, or USB port you are using (or maybe USB hub/adapter if you are using one).

  Please try to check all these and see if the situation improves. 

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