INTUOS PRO NOT WORKING WITH SONOMA 14.5

diego palma

• 07/07/2024 22:51

Please fix this!! i need to deliver a urgent project to a client and cant use it!!

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  João

  • 08/07/2024 07:34

  Hi diego palma, 

  Could you tell us a bit more? I'm not exactly what the issue is from your description. 

  I would start with clean install of the driver and reviewing the permissions.

  • Uninstall: https://support.wacom.com/hc/en-us/articles/1500006264581-How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer
  • Reinstall for Sonoma: https://support.wacom.com/hc/en-us/articles/17629089706391-Is-there-a-driver-for-macOS-14-Sonoma
  • Check permissions: https://support.wacom.com/hc/en-us/articles/4421548555671-Troubleshooting-the-Wacom-driver-on-Mac-Video-Series
  • Look for error messages: https://support.wacom.com/hc/en-us/articles/8811680835223-I-m-getting-an-error-message-from-the-Wacom-Driver-what-can-I-do

   

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  João

  • 08/07/2024 07:41

  Also, try the steps here as well: 
  https://support.wacom.com/hc/en-us/community/posts/21906399622551-Tablet-Intuos-Pro-M-Not-Working-with-iMac-Sonoma-OS-14-4?page=1#community_comment_24714318215959

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  diego palma

  • 08/07/2024 14:24

  I need this in Sonoma 14.5 not 14.4!

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  diego palma

  • 08/07/2024 14:26

  I did all the steps, several times, i think wacom need to refresh the driver asap, its not possible for the creative professionals not being able ti use it!!

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  João

  • 09/07/2024 07:32
  • Изменен

  Hi diego palma,

  You still haven't told us what the actual issue is. Could you give a a description? Is there an error message?

  Last user in this thread has confirmed the steps also work for 14.5

  https://support.wacom.com/hc/en-us/community/posts/21906399622551-Tablet-Intuos-Pro-M-Not-Working-with-iMac-Sonoma-OS-14-4?page=1#community_comment_24714318215959

   

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  diego palma

  • 09/07/2024 15:53

  Hi! The wacom is connected ok, i can use the touch function, but when i want to use the pen, it pop up a window that need to re set the permissions in system configuration and i did every step several times and does not work! With 14.4 no problems at all

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  João

  • 10/07/2024 07:33

  Hi diego palma, 

  I can see you have already opened a support ticket. The issue you describe is related to Mac OS permissions. Doing the steps I mentioned before is the only way to fix this. 

  Please follow up with the support team if the issue persists. 

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