Touch randomly turns on at start up

Peter Kelly

• 17/09/2024 15:43

Despite the Cintiq Pro 27 having a physical touch switch, frequently when I start up, or reboot, touch is enabled irrespective of the switch position. I then have to turn it 'on' to turn it off again.

First, can it be fixed, or will it be like the endless bugs in Wacom drivers that never get addressed?

Second, if the touch facility is entirely software driven, why the hell have Wacom installed a physical switch? Does it do anything at all, or was it just the whim of some designer? Perhaps he has a friend that owns a company which sells switches...

I'd be grateful for an answer, but I imagine that is a hopeless dream, as Wacom rarely deign to converse with us plebs.

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  João

  • 01/10/2024 10:41

  Hello Peter Kelly, 

  Which operating system are you using? When did you notice this was happening and how frequently is it happening? 

  I have a CP27 on my desk as well (Windows 11) and Touch is usually set to OFF. I only turn it ON when I really need it and then turn it back OFF before shutting back down. 

  I reboot my PC daily and usually the status of the switch remains the same between reboots.

  I can't currently paly around and test since I am travelling and working remotely, but I will test it out a bit next week to see what happens.  

   

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