Problems with bamboo ink pressure sensitivity

Artemis Corp

• 14/11/2024 17:04

I just got a new laptop, the Dell insprion 14 4775? 2-in-1 and I am using my bamboo ink that I have had for two years. The problem is that the cursor is glitchy and jumps around. I noticed that the problem is directly linked to the pressure I was applying so I am pretty sure that is the problem. I was wondering if there is a way to disable the pressure sensitivity. I tried downloading the wacom drivers and it deleted my touchscreen drivers so that won't help. I also tried downgrading to windows 10 to no avail. Any help is greatly appreciated.

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  João

  • 18/11/2024 08:35
  • Изменен

  Hi Artemis Corp, 

  I assume the Bamboo Ink still works as intended on you older computer? 

  • If yes: Then there migh be an issue with the sensor firmware on your new computer and you would need to check with Dell
  • If no: The Bamboo Ink might have developed an issue with the pen tip AES emitter or pressure sensor and might need to be replaced. 

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