Mouse driver stops working on desktop after Wacom driver has been loaded

Jacq van Roosmalen

• 21/04/2025 13:21

As soon as the Wacom Center App has been loaded, my Logi mouse stops working on the desk top!
Clicking icons doesn't work anymore, including the Right Mouse Button. 

There are no problems using this mouse when using the taskbar or the Start menu.

I don't use the mouse of my Intuos Wacom tablet at all. I just need my regular mouse to work on the desktop to open programs and  files.

If I am quick enough to open files and apps before the Wacom Center app starts, I have no problems at all with my mouse.

I tried looking for others with a similar problem, but can't find anything that looks like this problem.

I use Win 10 and have Intuos Pro Large, Wacom Center software is up to date.
Can anyone help me?

Jacqueline

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  João

  • 23/04/2025 09:51

  Hi Jacq van Roosmalen, 

  If the Logitech driver stops working, then I am not sure how I can help. Most of our driver crashes are usually due to Windows not being updated, or some corrupt system files. Perhaps this is the same for the Logitech driver. 

  It could be that there is some process that starts with the Wacom driver that causes the other driver to crash, but I think it's better to try to troubleshoot this first with Logitech to understand the real root cause. 

  If then there is an issue that we can help with, then please let us know. 

   

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