Cintiq not detected by Wacom Center (Mac 15.6.1)
I'm having an issue where my Cintiq 16 is not being detected by the Wacom Center and Tablet Settings. I have a feeling it's something with the driver, because it turns on and acts as a second display, but the pen will not work and "No Wacom device is connected". For years it has worked perfectly fine even after updating my Mac to the latest OS, until I had my Cintiq unplugged for the last few days. Now no matter what I try, it is not being detected.
I have tried restarting, unplugging, plugging into different ports, uninstalling and reinstalling the driver many times, wiping my computer clean of all Wacom files in between installs, trying different versions of the driver, and manually redoing the security permissions like this Wacom article says: https://support.wacom.com/hc/en-us/articles/25915509197335-Does-Wacom-have-a-driver-for-macOS-15-Sequoia
It even says that to make certain permissions appear, you need to open Wacom Center and select your tablet, but there is no tablet to select so I am at a loss. Any help would be greatly appreciated!
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Hi Lindsay Besing,
If you are seeing that message, it means the Mac is not detecting your device. This is related to the USB connection so please make sure the USB component of the 3-in-1 cable is properly connected to the Mac and that there are no adapters being used. If must use an adapter, please try a different one do discard any potential issues. If you still cannot get connection, then probably you will need to replace the 3-in-1 cable.
The cable reference is: https://estore.wacom.com/en-us/dtk-1660-3-in-1-cable-ack43912z.html
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That seems to be the issue, I tried not using an adapter and that solved it. Thank you!
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Hi Lindsay Besing,
Really glad to read that. Happy that you managed to solve it.
Happy Holidays!
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