João

1. Сообщество
2. Pen Computers
3. Pen not working

Hi Eugene K, I'm not sure if that model is actually compatible with the Bamboo Ink. Our list of compatible devices is quite old and we have not updated it for a while.I would check with Lenovo what...

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• João
• 30/12/2024 13:32
• 0 голосов

1. Сообщество
2. Pen Tablets
3. PROBLEMS WITH REGISTERING A NEW DEVICE

Hi Martina Minoja,  The support team help manually registering the device to access the bonus software, but none of the bonus software will probably work on Windows 8 either. I would recommend that...

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• João
• 30/12/2024 13:27
• 0 голосов

1. Сообщество
2. Wacom Driver
3. 4K 8K icon

Hi Hleb DonskovThe app should scale with the Windows settings: 

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• João
• 30/12/2024 13:20
• 0 голосов

1. Сообщество
2. Wacom Software
3. Multiple Signature

Hi hussein kamareddine, Copying digital signatures defeats the purpose of having unique biometric signatures. Also mind that signing a document with digital signature, make the signature valid for ...

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• João
• 19/12/2024 16:21
• 0 голосов

1. Сообщество
2. Pen Tablets
3. Wacom tablet not automatically connecting to laptop

Hi Isabel Gutierrez, That is an odd issue. Normally, BT either works, or it doesn't. Also, managing devices is usually done by the Operating system, with help from the device drivers. From Wacom si...

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• João
• 16/12/2024 14:33
• 0 голосов

1. Сообщество
2. Pen Tablets
3. Return the Intuos 4 mouse (KC-100-00)

Hi JC Balcom, Perhaps you mean the ExpressKey Remote? https://estore.wacom.com/en-de/expresskey-remote-accessory-ack-411050.html?srsltid=AfmBOopNDk_GaYq894IvshKaYqpRMYQB_o0T2cdPBwYBfoPsQQUR0c63Thes...

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• João
• 16/12/2024 14:23
• 0 голосов

1. Сообщество
2. Pen Displays
3. Cintiq 13 On-Screen Shortcuts not working with touch

Hello Katia Dorosh,  Sorry to read that you are experiencing so many issues at once. Could you please collect some logs and report this to the support team directly?  Here is what you need to do: h...

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• João
• 16/12/2024 10:25
• 0 голосов

1. Сообщество
2. Pen Tablets
3. Weird behavior

Hi Lynn Garwood,  Hard to tell, but from your description, it sounds like a hardware issue with the sensors.  Does the same happen if you turn of Touch input? Does the same happen when you use the ...

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• João
• 16/12/2024 10:23
• 0 голосов

1. Сообщество
2. Wacom Software
3. Remove com.wacom.IOManager completely from Mac running Sonoma

Hi David Preutz, If the IOManager is appearing in the Accessibility, this means that the Wacom driver is still installed. In case you want to uninstall the driver, please follow the steps here: htt...

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• João
• 16/12/2024 10:16
• 0 голосов

1. Сообщество
2. Pen Tablets
3. Return the Intuos 4 mouse (KC-100-00)

Hi JC Balcom and Fredrik Hallén, Thank you both for your input and explanation. Seems like you have very different use cases and reasons to want a Wacom mouse. That is really interesting.  I cannot...

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• João
• 16/12/2024 10:09
• 0 голосов