red horizontal lines on Wacom Pro 32 Touch display
Hi All
Does anyone have an issue with their Wacom display showing feint red horizontal lines more visible when darker colours are showing? I am working on a Pro 32 touch using a mac on IOS Sonara. I have the latest Wacom Driver installed too.
Any advice appreciated
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Hi Louis Vettese,
I have not yet seen such an issue. Maybe you can share a photo with us?
Most often, "lines" on the display are an issue with the source - either the graphics card, output port, or the cable.
First, check if the issue persists with a different video source (another computer, game console, streaming device, etc.)
- If no, this means there is a problem with the computer and you should contact Apple.
- If yes, try replacing the cables or adapters of you use any. You can also try a different input in the Cintiq Pro (i.e. if you use HDMI, try using USB-C instead or vice-versa)
You can refer to our connection guide if necessary: https://support.wacom.com/hc/en-us/articles/1500006333282-How-do-I-connect-my-Wacom-Cintiq-Pro-24-or-32-to-a-computer-
If the issue is still present after checking the connection, then you will need to contact our support team directly for additional troubleshooting: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-
PS: The Wacom Driver has no influence on the image the Cintiq receives from the computer.
PS2: There is no official driver for Mac OS Sonoma yet: https://support.wacom.com/hc/en-us/articles/17629089706391-Is-there-a-driver-for-macOS-14-Sonoma-
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Hi Joao
Apologies for the late reply but I have tried some new HDMI cables and tried other ports but I still get these niggly red lines. Any more suggestions would be much appreciated.
Louis
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Hi Louis Vettese,
I only see a black square image attached.
If you tried different cables and ports, then we need to consider a defect with your display. Please contact our support for further advice.
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-
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Hi Joao
Thanks for getting back to me. I now see that the screenshot I took for you does not show the red lines as I was viewing it via my Wacom (which has the problem!). So attached is a photo taken on my phone (excuse the quality) which shows the problem. With this in mind it must mean the display is faulty?
I appreciate your time and effort with this problem. Shall I contact support?
Thanks
Louis
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