After updating to the latest version of Photoshop (27.4.0.15), there's a Wacom driver issue
Since the latest Photoshop update (27.4.0.15), the program freezes when, for example, the brush size is changed using the slider.
At the same time, the Wacom driver is crashing. It often only restarts after repeatedly turning the tablet on and off.
The program has to be switched back and forth between the program itself and the Wacom driver's user interface until the program suddenly starts working again.
Then, the program runs normally again for a while with the Wacom driver.
Occasionally, the touch controls appear even though they are deactivated (this didn't happen before).
In short – very strange behavior with significant glitches.
Since downgrading to the latest Photoshop version (27.3.1) restores normal operation, the issue seems to be related to the interaction between the latest version of Photoshop, likely the use of WinTab (necessary to control pen pressure in Photoshop), and the Wacom driver.
What has already been done:
Uninstalled and reinstalled Photoshop (including a complete reset of settings)
Uninstalled and reinstalled the Wacom driver
All without change.
Are there any suggestions for what else could be tried?
Settings:
Photoshop 2026 (27.4.0.15)
Windows 11 (25H2)
Graphics: Nvidia RTX 4090 (Latest graphics driver)
Wacom Intuos Pro (PTH 860 + PTH 660)
→ Windows Ink is disabled in the Wacom UI – Photoshop is running with WinTab (https://helpx.adobe.com/de/photoshop/kb/enable-optional-extensions-photoshop-cc.html#Howtoenableextensions) – because no print settings are possible with Windows Ink in Photoshop.
-
Addendum:
I've since found the setting to disable the display of the function keys, even though they're disabled: it's not in the Wacom UI, but in the system settings under Wacom Tablet Properties / Features –> Show Express View: unchecked.
Furthermore:
After the Photoshop update and after uninstalling and reinstalling the latest Wacom driver, the driver has to be restarted manually every time the computer boots up (the UI displays the message: "The driver is not responding" each time).
Unfortunately, this can't be done via the UI using the "Restart Driver" button, but only through the Windows services (services.msc).
0 -
Hello community, dear experts. 😎
Doesn't anyone have any ideas perhaps?
I've since downgraded back to Photoshop (27.3.1). I can work with it, but of course, it's not a long-term solution.
What's still annoying, though, is that the driver doesn't start properly after the last attempting to update Photoshop when I boot up my computer. This happens almost every time.
It then takes a while before it works. The following warning message then appears in the Event Viewer: "ID 263: A pointing device is missing information about the monitor it is connected to."
I've reinstalled the driver several times – but the problem persists.
According to the release notes, version 6.4.12-3 should also be compatible with my Wacom Intuos Pro PTH 860 and PTH 660 tablets. 🤔
I've noticed that since a few driver versions ago, the print test is no longer displayed in the Wacom UI (regardless of whether Windows Ink is enabled or not). This wasn't the case before; a print bar used to be shown during the test.
I've uploaded the latest logs to my Dropbox:
– Perhaps an expert can make sense of this?
1 -
Hello Community.
After some experimentation (see below if you're interested), I've found a solution (for me) to the problem:
Apparently, newer Photoshop versions from 27.4 onwards no longer work with WinTab – but, and this is the good news, they work perfectly with Windows Ink (as of now).
Print control also now works with Windows Ink, so the WinTab interface is no longer needed in Photoshop. 🤓👍
If you're interested – here's my test series:
Test 1 (Working with the pen – Wacom tablet connected – Wacom Center open / driver running – Photoshop with WinTab extension):
A tablet connected, Wacom Center open, driver running (settings apply to both "All Applications" and "Photoshop"). Driver check: OK
• Open new document – OK
• Create new layer in the Layers panel with the pen – OK
• Select brush tool with pen, draw a line – OK
• Change brush size in the Brush Settings panel with pen – FAILED (Photoshop freezes)
- Switch to Wacom Center
- Switch back to Photoshop: Photoshop responds again and can be closed. However, as soon as the brush size is changed again in the Brush Settings panel, the program freezes again.
Test 2 (Working with the mouse – Wacom tablet connected – Wacom Center open / driver (Working with Photoshop with WinTab extension):
A tablet is connected, Wacom Center is open, and the driver is running (settings apply to both "All Applications" and "Photoshop"). Driver check: OK
• Open new document – OK
• Create new layer in the Layers panel with the mouse – OK
• Select brush tool with the mouse, draw a line – OK
• Change brush size in the Brush Settings panel with the mouse – FAILED (Photoshop freezes)
- Switch to Wacom Center
- Switch back to Photoshop: Photoshop responds again and can be closed. However, as soon as the brush size is changed again in the Brush Settings panel, the program freezes again.
Test 3 (Working with the MOUSE – NO Wacom tablet connected – Wacom Center OPEN / Driver running – Photoshop with WinTab extension):
NO tablet connected, Wacom Center open. But since no tablet is connected, no tablet is detected. Driver check: OK
• Open new document – OK
• New layer Create a new layer in the Layers panel using the mouse – OK
• Select the Brush tool with the mouse and draw a line – OK
• Change the brush size in the Brush Settings panel using the mouse – FAILED (Photoshop freezes)
- Jump to the Wacom Center
- Jump back to Photoshop: Photoshop responds again and can be closed. However, as soon as the brush size is changed again in the Brush Settings panel, the program freezes again.
Test 4 (Working with the MOUSE – NO Wacom tablet connected – Wacom Center CLOSED – Photoshop with WinTab extension):
NO tablet connected, Wacom Center CLOSED:
• Open a new document – OK
• Create a new layer in the Layers panel using the mouse – OK
• Select the Brush tool with the mouse and draw a line – OK
• Change the brush size in the Brush Settings panel using the mouse – initially, several brush strokes are possible, but then again: FAILED (Photoshop freezes)
- Jump to the Wacom Center
- Jump back to Photoshop: Photoshop responds again and can be closed. However, as soon as an attempt is made to change the brush size in the Brush Settings panel, the program freezes again.
Test 5 (Working with the MOUSE – NO Wacom tablet connected – Wacom Center CLOSED – Photoshop with WinTab extension):):
NO tablet connected, Wacom Center CLOSED:
• Open new document – OK
• Create new layer in the Layers panel with the mouse – OK
• Select brush tool with the mouse, draw a line – OK
• Change brush size in the Brush Settings panel with the mouse – initially several brush strokes are possible, but then here too: FAILED (Photoshop freezes)
- Jump to Wacom Center
- Jump back to Photoshop: Photoshop responds again and can be closed. However, as soon as an attempt is made to change the brush size in the Brush Settings panel, the program freezes again.
Test 6 (Working with the MOUSE – NO Wacom tablet connected – Wacom driver UNINSTALLED – Photoshop has the WinTab extension, but since there's no Wacom Center and Windows Ink is disabled (Windows Ink is active):
NO tablet connected, Wacom Center CLOSED:
• Open new document – OK
• Create new layer in the Layers panel with the mouse – OK
• Select brush tool with the mouse, draw a line – OK
• Change brush size in the Brush Settings panel with the mouse – OK!
Test 7 (Working with the pen – all tablets connected – Wacom drivers installed – WinTab extension OFF – Windows Ink ENABLED)!)
• Open new document – OK
• Create new layer in the Layers panel using the pen – OK
• Select the brush tool with the pen and draw a line – OK
• Change brush size in the Brush Settings panel using the pen – OK!
Conclusion:
There is a problem with the new Photoshop in combination with Wacom/WinTab. However, with Windows Ink, everything now works perfectly (according to current testing) – including pressure sensitivity, which was previously only possible with WinTab (for me).
0 -
Same thing happened to me and I went back to a 2025 driver and its back to normal again.
0 -
Hey @Ibrahim Arafath
Thanks for your reply. That's interesting!
Which driver version works for you with WinTab?
I also tried a 2025 driver: 6.4.10-3 - unfortunately without success…
And which tablet are you using?
0
Please sign in to leave a comment.
评论
5 条评论