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Repair Service for Customers
If you think that your Wacom device needs repairs, please start with our dedicated help article: How do I set up a repair or RMA? – Wacom before you contact our support team: https://support.wacom.com. The article shows all troubleshooting steps that you can do to ensure that it is really your Wacom device – and eventually already which part.
We sell replacement accessories, cables, and power adaptors through our eStore (https://estore.wacom.com/) and through selected partners.
In case your device is really defect, please ensure to have all details ready when contacting us:
· Description of the issue, best with pictures
· Troubleshooting you have tried. Please see https://support.wacom.com for troubleshooting advice
· Device model number
· Device serial number
· Proof of purchase
How do I become a Professional Repairer? (EU only)
Within the EU Directive 2009/125/EC, Annex II D 5, Wacom Europe GmbH is required to sell certain repair parts and make repair manuals available to professional repairers.
To apply as professional repairer, the following preconditions need to be met:
· The applicant needs to be a professional repair business registered in the EU and with shipping address in the EU excluding the EU outermost regions (French Guiana, Guadeloupe, Martinique, Mayotte, Reunion Island and Saint-Martin (France), Azores and Madeira (Portugal), and the Canary Islands (Spain))
· The applicant needs to run the business in accordance with local laws, with good and ethical trade practices
· Professional workmanship / Technical competence to repair LCD screens are needed
· The professional repairer will not advertise themselves as official Wacom repair center
· The professional repairer will need to accept our Terms and Conditions and Terms of Sales
To apply as professional repairer, follow the steps below:
1) Enter your data into the form below
2) Attach a proof of insurance covering liabilities resulting from your activity when submitting your request
3) Submit
4) Once your application has started, Wacom will answer your request within 5 business days
Please see the Terms and Conditions and Terms of Sales
序列号和型号的位置
根据不同的设备，序列号和型号在设备上的位置各不相同。
对于Wacom Intuos Pro数位板，型号位于数位板底部，在“Model（型号）”文字的旁边。序列号位于更下方，在“Serial Number（序列号）”文字的旁边：
对于Intuos数位板，必须取下数位板背部的盖子。卸下底盖后，您将看到可选无线套件、备用笔尖以及条形码下面的型号和序列号：
对于Wacom Cintiq Pro数位屏，从数位屏背部观看时，型号和序列号将位于左侧支撑腿下方。型号在“Model（型号）”文字的旁边，序列号在“S/N”文字的旁边：
对于Wacom MobileStudio Pro笔式电脑，序列号位于设备一侧中间的USB-C端口的下面 ，在通风孔中间位置。型号位于设备的背面，在Wacom名称下方：
对于Intuos4、Intuos5和Intuos Pro数位板，型号列于文字“Model（型号）”旁边。 序列号位于数位板的底部，在条形码下方：
对于Cintiq 27QHD数位屏，必须将数位屏背面中央的面板（覆盖数位屏的连接件）移除 才能看到型号和序列号。型号在“Model（型号）”文字的旁边， 序列号在“S/N”旁边：
对于Cintiq 24HD、Cintiq22HD和Cintiq 13HD数位屏，型号和序列号位于 设备背面，条形码的上方和下方。可能需要将数位屏旋转或从支架上卸下才能看到：
