Cintiq Pro 24 PT Making Clicking Noise

Aubrey Sinden

• 2023年12月18日 03:15

I have owned my Cintiq Pro 24 PT since July 2020. Around November 10, 2023, when I turned it on after a while of inactivity, I noticed it making a click noise every 5-6 seconds. The noise originates from the back of the display, near the top right corner if looking at the display with its back upwards. It sounds close to if not part of the vent. Occasionally, the consistent click noise pattern goes away for a few minutes, but then it’ll start up again.

Here is a link to a video of my pen display and the noise it's making.

If it helps narrow down the clicking issue, both the legs of my display at this point have broken and can no longer be adjusted. The vent seems to run normally.

If this is a hardware issue, I'm not confident I have the skill or precision to tweak it. However, I hope there is a way to fix this issue.

Thank you!

0

• 正式評論

  

  João

  • 2023年12月18日 12:59

  Hi Aubrey Sinden, 

  First it hear this sound from a Wacom pen display. 

  The only way to figure out what is causing the click is to open the Cintiq Pro and check inside. 

  The only recommendation I can offer is to check with your regional support team: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-

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