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新增問題表單 參與反饋
Repair Service for Customers
If you think that your Wacom device needs repairs, please start with our dedicated help article: How do I set up a repair or RMA? – Wacom before you contact our support team: https://support.wacom.com. The article shows all troubleshooting steps that you can do to ensure that it is really your Wacom device – and eventually already which part.
We sell replacement accessories, cables, and power adaptors through our eStore (https://estore.wacom.com/) and through selected partners.
In case your device is really defect, please ensure to have all details ready when contacting us:
· Description of the issue, best with pictures
· Troubleshooting you have tried. Please see https://support.wacom.com for troubleshooting advice
· Device model number
· Device serial number
· Proof of purchase
How do I become a Professional Repairer? (EU only)
Within the EU Directive 2009/125/EC, Annex II D 5, Wacom Europe GmbH is required to sell certain repair parts and make repair manuals available to professional repairers.
To apply as professional repairer, the following preconditions need to be met:
· The applicant needs to be a professional repair business registered in the EU and with shipping address in the EU excluding the EU outermost regions (French Guiana, Guadeloupe, Martinique, Mayotte, Reunion Island and Saint-Martin (France), Azores and Madeira (Portugal), and the Canary Islands (Spain))
· The applicant needs to run the business in accordance with local laws, with good and ethical trade practices
· Professional workmanship / Technical competence to repair LCD screens are needed
· The professional repairer will not advertise themselves as official Wacom repair center
· The professional repairer will need to accept our Terms and Conditions and Terms of Sales
To apply as professional repairer, follow the steps below:
1) Enter your data into the form below
2) Attach a proof of insurance covering liabilities resulting from your activity when submitting your request
3) Submit
4) Once your application has started, Wacom will answer your request within 5 business days
Please see the Terms and Conditions and Terms of Sales
序號與型號的位置
序號與型號的位置視設備不同而有所不同。
若是 Wacom Intuos Pro 數位板，型號位於數位板底部，前面有「Model」文字。序號位於下方，在「Serial Number」文字旁邊：
若是 Intuos 數位板(舊款)，必須取下數位板底部的蓋子。卸下後，您會看到可以安裝可選無線套件、備用筆芯的地方以及條碼下面的型號與序號：
若是 Wacom Cintiq Pro 手寫液晶顯示器，面對螢幕的後面，型號與序號將位於左測支架下方。型號旁邊有「Model」文字，序號旁邊的文字為「S/N」：
或是 Wacom MobileStudio Pro 筆式電腦，序號位於裝置側面的中間 USB-C 連接埠下面，於通風孔之間。型號位於裝置的背面，在 Wacom 名稱下方：
若是 Intuos4、Intuos5 與 Intuos Pro數位板，型號旁邊有「Model」文字。 序號位於數位板的底部，於條碼下方：
若是 Cintiq 27QHD 手寫液晶顯示器，必須螢幕背面中央的面板（覆蓋連接線材） 移除才能看到型號與序號。型號旁邊是「Model」文字， 序號旁邊的文字為「S/N」：
若是 Cintiq 24HD、Cintiq22HD 與 Cintiq 13HD 手寫液晶顯示器，型號與序號號碼位於裝置背面 ，於條碼的上方與下方。可能需要將顯示旋轉或將腳架卸下才能看見：
