Please see Why is my tablet not working on Mac OS? for all macOS version articles.
- If you are looking for a driver for Mac OS 10.15 please see our guide here
- If you are looking for a driver for Mac OS 10.14 please see our guide here.
Mac OS has added many security features to keep the computer safe from applications not downloaded directly from the App store. If an app is downloaded from the internet or directly from a developer, i.e. the Wacom Driver, the OS continues to protect the Mac. These added protections require additional security settings to be adjusted. The settings will need to be adjusted to allow the app access to certain parts of the OS. Until these settings are accepted, the tablet functions such as the Pen and touch input may not work correctly.
Step 1: Compatibility
First, make sure your device is compatible with the current driver and OS. To check which devices are compatible, visit the Wacom Driver Page and select “compatible produces” link.
When installing the driver, the message “The Wacom Tablet Driver can’t be opened because it is from an unidentified developer.” This means the security settings for the computer are set only to allow downloads from the Apple app store. To install the Wacom Driver, the installation security settings on the computer will also need to be adjusted. For more information on security and the steps to allow unidentified developer installs visit Apple’s support page here.
Step 2: Installing
Download the current driver. Once the driver has been installed, connect your device to the computer.
Note: If prompted for permissions during the installation process, choose to allow.
Security & Privacy Permissions
Follow these steps if you were not prompted for permissions, or if your pen or touch is not working correctly.
Note: If the pen or touch is not working after install, check these settings even if you were prompted to allow the permissions.
- Go to the Apple menu, open System Preferences, and select Security & Privacy.
- Go to the General tab, click the allow button located at the bottom for Wacom Technology Corp.
- Go to the Privacy tab, select Accessibility then click on the lock at the bottom of the preferences to make changes. You will be asked to input your credentials.
- On the list “allow the apps below to control your computer”, make sure any Wacom component listed has a checkmark if it is listed. While you are here, ensure any known applications listed have a check as well. (For example, Photoshop will need to be selected to work correctly with the tablet, visit Adobe support guide for more information on adding this program, if missing.
- Next check under Automation also in the privacy tab in the Security & Privacy preferences. Any Wacom components here such as the Wacom Desktop Center or the WacomTabletDriver should have checkmarks. If a component is not listed, it means it hasn’t requested control yet. To add the Wacom Desktop Center to Automation, follow the steps below.
- Launch the Wacom Desktop Center
- Select your device and go to any of the settings (such as pen settings)
- A dialog will open, make sure to allow the app.
- Close the preferences, restart your computer.
- Go to the Privacy tab again, select Accessibility then click on the lock at the bottom of the preferences to make changes.
- Uncheck the Wacom Touch Driver, then log out of the user.
- Login into the user again, open Accessibility and check the add the driver settings again.
Note: Mac OS only allows the security settings to be changed within the first 30 minutes of installing the application. If the issue continues, please over install the driver with the current driver (even if you already have the current driver installed). Once installed, go to Apple Menu>System Preferences> Security and Privacy. If needed a prompt to allow the missing permissions should be shown. Click the lock icon at the lower left to allow changes to the settings, then select the allow button.
