In cases where issues cannot be resolved easily, the Wacom and Splashtop teams may need to diagnose them and determine possible troubleshooting steps. To provide them with up-to-date information, Splashtop debug logs can be sent from both the Client app and the Streamer. Follow these instructions on the Splashtop website to do so: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360053615371-How-do-I-send-Debug-Logs.
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