Wacom Bridge
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Splashtop: How do I enable Wacom Bridge?
To enable Wacom Bridge: a. Make sure you are subscribed to Splashtop Business Access Performance or Splashtop Enterprise (see https://www.splashtop.com/products/business-access?top=learn-more-sba) b. Install ...
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Amazon DCV: How do I enable Wacom Bridge?
To enable Wacom Bridge: a. Make sure you are subscribed to AWS Amazon DCV or AppStream. b. Install Amazon DCV Client (v2024.0 or later) and Server software (v2024.0 or later) on the respective local and remot...
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Why isn’t the Wacom Bridge tab showing up in my Wacom Center?
This indicates that Wacom Bridge is not able to connect. Please review the “How to enable Wacom Bridge” FAQ for your system and make sure all requirements are followed.
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How do I improve the performance of my remote system?
The drawing speed when working remotely depends on many factors, most importantly on a high-speed connection to the remote computer. Other factors to consider for improving the system speed: a. Most graphic a...
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Amazon DCV: How can I improve the framerate in my remote sessions?
The framerate of the Server greatly impacts the creative experience on Wacom Bridge. To adjust the framerate from the default (25 fps), an administrator needs to adjust the registry on the Server. a. Open Reg...
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Splashtop: How can I improve the framerate in my remote sessions?
a. Selecting FPS: Ultra High from the Splashtop View Options menu will provide the fastest framerate available for your connection. b. Choosing Best Speed from the View Options menu will optimize for performa...
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Why do I have different cursors in my remote environment?
Wacom Bridge optionally draws a local screen cursor on the local system, independent of the screen cursor on the remote system. The Local screen cursor and Wacom Inkline are not affected by the connection spe...
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Splashtop: How can I turn off the remote cursor?
The Splashtop software has the ability of showing or hiding the remote cursor from the Splashtop View Options menu (eyeball icon). Which cursor is the best to use depends a lot on the speed of your connection...
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Why don’t I have pressure in my remote applications?
In order to have pressure in remote applications, make sure your system is correctly installed (see “How do I enable Wacom Bridge?”)
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Splashtop: Why do some strokes only have full pressure in a portion of my drawing?
Turn off the “Performance Status” window from the Splashtop View Options (eyeball icon). If this window is under the remote session window it will interfere with the Wacom Bridge connection.
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Do Wacom Driver updates affect my virtualization software?
Once the Wacom driver is installed from www.wacom.com/drivers, driver updates can be installed from Wacom Center and will continue to support Wacom Bridge (it is essential to update both the local and remote ...
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Can I switch users and work with Wacom Bridge?
To use Wacom Bridge, log out to switch users, then reconnect Wacom Bridge, if necessary, after you have logged in as the other user.
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What is Wacom Bridge?
Wacom Bridge is a driver-to-driver connection for subscribers using a Wacom pen tablet or pen display, for full Wacom driver support on both the local and remote computers. With Wacom Bridge, artists always h...
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How can I tell if I am using Wacom Bridge?
The easiest way to confirm that Wacom Bridge is successfully connected: Wacom Center on the local computer will have a Wacom Bridge tab at the top and the Connection Status on that tab will say “Connected.”
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Wacom Bridge: How do I change my Wacom Inkline appearance?
In your local Wacom Center, choose the Wacom Bridge tab, and scroll to the bottom. There you can turn Wacom Inkline on or off, enable or disable pressure sensitivity and adjust the Fade time, Brush size and L...
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Wacom Bridge: How far away from the remote computer can I be?
The is all a matter of the speed and quality of the connection between your local and remote computer. The higher the ping time, the more time it takes the tablet data to reach the remote computer and the lon...
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Wacom Bridge: How long should my Wacom Inkline “Fade time” be?
With fast connections (ping times under 20-30 ms) and faster systems, many artists find the Wacom Inkline unnecessary and turn it off. For higher ping times or slower systems, aim to set the fade time so that...
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Can I use Windows Ink and Wintab applications with Wacom Bridge?
Wacom Bridge supports both Wintab and Windows Ink, remotely and locally. Turning off Windows Ink locally disables Windows Ink with the pen remotely, as well. If some applications require Windows Ink, add them...
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Where do I set up my application specific settings for remote applications?
All application specific settings are managed by the local Wacom Center or Wacom Tablet Properties. To configure your Wacom device with application specific settings, launch the local Wacom Center to set up a...
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Which Wacom devices work with Wacom Bridge?
Wacom Bridge requires use of Wacom’s current professional products, i.e. Cintiq Pro (DTH-1320, DTH-1620, DTK-2420, DTH-2420, DTH-3220, DTH167, DTH271, DTH227, DTH172); or Wacom Movink 13 (DTH135); or Intuos P...
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Amazon DCV: How do I collect Amazon DCV logs to troubleshoot a Wacom Bridge issue?
In cases where issues cannot be solved easily, the Wacom and AWS teams may need to diagnose the issue and determine possible troubleshooting steps for the issue. To provide them with up-to-date information, A...
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Splashtop: How do I collect Splashtop logs to troubleshoot a Wacom Bridge issue?
In cases where issues cannot be solved easily, the Wacom and Splashtop teams may need to diagnose the issue and determine possible troubleshooting steps for the issue. To provide them with up-to-date informat...
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Can I use Wacom Bridge on a macOS computer running a simulation program such as Parallels or Bootcamp?
These are not a supported configurations. No testing has been done and Wacom will not fix any issues that may be found or arise in the future on such systems.
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Can I use ZBrush or other video animation software?
Yes, Wacom Bridge is a complete driver-to-driver solution, and any application that can be used with a tablet on the local system can also be used with a tablet on the remote system.
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Can I collaborate with other users if the graphic software allows it?
If the graphic software supports collaboration, that functionality is unaffected by the connection or Wacom Bridge. Note that only the first user to establish a Wacom Bridge connection will have Wacom driver ...
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Can I use Wacom Bridge with MS Teams, ZOOM, or Cisco Webex clients to demonstrate or teach others far way?
Yes, remote sessions are just local application windows and can be shared with meeting software like any other application. Note that this will approximately double the system requirements for bandwidth and l...
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Why do some brush strokes in graphic software (like Clip Studio Paint or Photoshop) not appear in the same location as the Wacom Inkline?
Several graphic applications have brush settings that default to high line “Stabilization” or “Smoothing” values. This can cause the brush strokes to clip corners or over-tighten curves when using Wacom Bridg...
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Can I use Wacom Color Manager to calibrate my Cintiq Pro while connected?
Wacom Color Manager is a color management solution created in partnership with Xrite (Calibrate) that allows artists to ensure the greatest color accuracy on their Cintiq Pro pen displays. Wacom Color Manager...
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What can I do about my pen input not working at the Ctrl+Alt+Del screen and in System prompts in the remote session?
This is limited due to OS-level security protocols. Please use your keyboard, trackpad or mouse to work on these screens and respond to the prompts.
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What can I do if I get a lot of unintended touch input in the remote session?
Palm rejection for the remote sessions will be added in a future release of Wacom Bridge. Until then, we recommend turning off touch input if unintended touch input is interfering with your work.
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