when i get close to the tablet with the stylus, the stylus changes from eraser to brush without changing any settings in the software

eduardo miliorança

• April 16, 2023 20:19

When I get close with my pen to my tablet, the pen changes automatic the eraser to brush, without setting up any shortcuts. I had the driver updated, and the problems is still not solved.

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• Official comment

  

  João

  • April 17, 2023 07:28

  Hi, 

  First off, which operating system and software are you using?
  Not all Apps are able to recognize the eraser side of the pen as an actual eraser. Some apps might recognize it as the normal pen tip and use any brush setting you have active. 
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  eduardo miliorança

  • April 17, 2023 12:19

  First of all, thank you to answered me :)
  I use windows 10 and Photoshop, I have been using this same setup for more than 5 years, and that kind of problem never happened to me before.

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  eduardo miliorança

  • April 17, 2023 14:05

  update: my tablet is dead D:

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  João

  • April 18, 2023 07:34

  Thanks for the details and sorry to read about your tablet. I have created a support ticket for you - 1542384

  Our team will reach you shortly. 

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