Wacom Cintiq pro - drawing with hand on tablet

Ellen Andries

• May 10, 2023 14:35

 

Question:  When I draw on my cintiq pro 16, the tablet also registers my hand and makes lines with my hand instead of my pen. Even with a glove I can still draw with it. Multi touch on or off doesn't do anything...

What can I do to prevent this problem? Any ideas?

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  João

  • May 10, 2023 15:16
  • Edited

  Hi Ellen, 

  Which operating system and wacom driver version are you using. We just released a new driver version. Please install this and check if the issue persists: 

  https://www.wacom.com/en-de/support/product-support/drivers

  Palm rejection should activate when the pen is in proximity avoiding that the your hand interfere with the pen input. This could either be a bug with the driver, or a firmware/hardware issue with the tablet. 

  Please check here for additional diagnosing: https://support.wacom.com/hc/en-us/articles/8342308503063

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  Ellen Andries

  • May 11, 2023 14:52

  Hi  João

  The issue was my driver! I saw that I had an update and after that it worked fine! Thanks so much.

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