tablet not working Mac OS Ventura

Mila Fabisiak

• May 19, 2023 11:23

I have a problem with the Wacom intuos s tablet. I installed drivers for I mac, the tablet worked for 2 weeks. Now it stopped working. It shows that the device has not been connected. And the device is still there. I am working on macOS ventura.

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• Official comment

  

  João

  • June 05, 2023 09:41

  Hi everyone, 

  If you are still having issues, please follow the steps mentioned here: 
  https://support.wacom.com/hc/en-us/articles/4421548555671-Troubleshooting-the-Wacom-driver-on-Mac-Video-Series
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  Pham Anh

  • May 27, 2023 07:44

  Me too.

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  Tomasz Broda

  • June 03, 2023 15:46

  same situation. I change computer to Mac mini M2 and installed Ventura. Then reinstalled drivers and changed in OS settings to give access to Wacom drivers. Still not working ... :( 

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  Mila Fabisiak

  • June 05, 2023 10:06

  Hi Joao,

  thanks, i will watch and check.

  I'll let you know if it worked :)

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  Mila Fabisiak

  • June 16, 2023 10:20

  I had all the settings from the videos done. The tablet still didn't work :/

  I deleted all files related to Wacom, reinstalled, first connected to usb. And it works! How long? We'll see :)

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  João

  • June 19, 2023 07:28

  Hi Mila, 

  Glad to hear it worked out in the end. Yes, sometimes, starting all from scratch is the best option. 

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  Benjamin Morard

  • July 31, 2023 07:38

  Did everything, not working. It's once again a bug in the Wacom driver.

  
  here is what happens: I hit ALLOW on the "Allow external connection" prompt from Ventura. Then my cintiq 24 pro goes dark. Wacom Center shows "no device found". But my macbook seems to notice some connection. Just not a monitor or Cintiq to work with.
  
  Tried it with a friends laptop: Same thing.

  Now, because I need this device for my work, I contacted the support. Result: No answer since 12 days. On the phone they don't even take the call. Their "support chat" is just a link to the "help-yourself" videos. Not an actual chat.

  So what more can i do?

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  João

  • July 31, 2023 09:44

  Hi Benjamin Morard, 

  If the Cintiq Pro is "going" dark, it means it is not receiving a video signal from the computer. I would suggest that you make sure the device is connected correctly.

  Please check the connection guide for your Cintiq Pro 24 here: https://support.wacom.com/hc/en-us/articles/1500006333282

   

   

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  Benjamin Morard

  • August 22, 2023 08:04

  HI João

  It is "going dark" after I press "Allow"on the MacOS Pup-up.xternal device"

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  Benjamin Morard

  • September 11, 2023 20:22

  still not working here. what is going on?

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