Wacom intuos pen tablet suddenly having trouble connecting to MacBook Pro

Leah Allman

• July 08, 2023 23:12

I've used a pen tablet for around 4 years with little issue but over the past few days it's been acting up. At first it didn't seem to be able to hold a charge. Even after charging overnight, the light would blink orange and turn off within a few minutes of booting up. Now, it won't connect to my laptop at all, via Bluetooth or USB. After blinking blue for a few seconds, the light will turn off. Is this a common issue? Is it fixable? Please let me know, thanks. 

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  João

  • July 10, 2023 08:00

  Hi Leah, 

  Seems like the battery is no longer being able to hold any charge.

  Please contact your regional support for further assistance: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support- 

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