I received a refurbished Wacom One 13 recently, and despite making multiple attempts to:
A.) remove drivers for my old Intuos 3 (driver version 6.3.15-3), and to
B.) install latest drivers for Wacom One compatibility drivers versions 6.4.0-10 OR 6.4.2-3, I have tried both
Neither new drivers give tablet functionality. The Wacom One is connected to power by USB to three pin plug (the screen powers on and the on/off button is responsive, it also shows a warning when it has power but that there is no signal during PC restarts), a dedicated USB 3.0 port to the motherboard (direct, no hub device in between), connected to a Nvidia RTX 3080Ti by HDMI, and the tablet is receiving power by a USB-C cable directed to the left as shown in the documentation.
But the device only works as a third monitor for my PC and will not register pen inputs from either the pen that came with it, nor from either of the Staedtler pens I also ordered. The drivers pages linked on the Wacom website seem to be under construction.
I cannot work out what to do to complete the driver installation, and the Wacom Update Utility does not perform an update. The Wacom Table Properties application does not recognise that a Wacom One is connected. I am now afraid that my refurbished product may be defective, but I am hoping that I am missing something elementary.
Any help would be much appreciated.
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