updated wacom drivers do not work on Mac Big Sur

denisa costin

• July 27, 2023 15:15

I don't know what I am doing wrong. This is my 5th time installing the latest drives for my DTK-1301 to my Mac(Big Sur) and it's not recognising it! I have never had this problem before. Everything in Accesibilty and Monitor input is checked. So I really don't know what the prioblem is.

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• Official comment

  

  João

  • July 28, 2023 08:30
  • Edited

  Hi denisa costin, 

  What you describe sounds more like a connection issue more than a driver issue. If your device is not being detected, please first check the connection and make sure it's properly connected:

  • Power OFF the Cintiq
  • Unplug every cable
  • Connect the 3-in-1 cable to the Cintiq using the proprietary connector
  • Connect the USB  component of the 3-in-1 cable to a USB port on your Mac
  • Connect the HDMI component of the 3-in-1 cable to a HDMI port on your Mac
  • Connect the Power component of the 3-in-1 cable to the power supply
  • Power ON the Cintiq

  

  Note: If you are using a USB adapter and it is not possible to avoid this, try a different one. 

  If the issue persists, let us know exactly how you are connecting the device. 
• 

  denisa costin

  • July 28, 2023 09:37

  OMG, so the problem I had was the USB adapter. Reading your post, I went out and got a new one. Followed your steps and now Wacom center finally recognises it!

   

  Thank you

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