No signal found on my Wacom Cintiq 16

Sambaran Chatterjee

• August 04, 2023 04:49

HI

I am getting a no signal found alert when I got to turn on my Wacom Cintiq16. I have updated my software successfully and restarted my computer and unplugged and replugged the cords but to no avail. The device did turn on and get a signal earlier today out of sheer luck and I was able to use it. But once I turned it off, it gives me the no signal found error when i go to turn it back on. I am wondering if I need to replace the connectors

Please help

 

Thank you

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• 

  João

  • August 04, 2023 10:20

  Hi Sambaran Chatterjee, 

  Please check our display connection troubleshooting guide here:
  https://support.wacom.com/hc/en-us/articles/1500006336902

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