Cintiq Pro 16 (No tablet found) Mac Studio M2
It's saying 'No tablets found' on the mini icon in the top right menu. But when opening the System settings and Wacom Center it can see the tablet - but the pen will not work, touch will work sometimes.
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Hi Steve Barwise,
Please try the steps below and let me know if the issue persists or if you have any error messages.
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It's still the same! I have reinstalled many times now. It's a spinning ball on the Wacom Center often, and it cant see the Pro Pen 2 but my touch on screen toggle. Which I use a lot depending on the software I am using. Often I use the Cintiq Pro 16 in tablet mode if I am not sketching/painting. Is it the M2 chip that is having trouble with?
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Hi Steve,
Sounds like you are missing some permissions in your system.
Please try the steps here: https://support.wacom.com/hc/en-us/articles/4421548555671-Troubleshooting-the-Wacom-driver-on-Mac-Video-Series
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Thanks for the further comments...
I'll try and break it down further:
Setup: Cintiq is connected with 1 USB-C cable to the Mac Studio - with another USB-C cable connecting the Cintiq to the power using the cables provided.
I uninstalled everything following the Wacom uninstall instructions.
Restarted.
I download and installed the Cintiq Pro 16 Drivers (DTH-1620 version for my tablet)
Powered off.
Started M2 Studio until ready.
Opened Wacom Center.
Powered up the Cintiq.
I checked through all the trouble shooting options for the permissions you provided - Everything looks good. They were all active and working.
At this point everything seems to be working well. I can calibrate the Pro pen to the Studio Display and the Cintiq. I can switch off and on the touch settings. Everything seems good. The pen is sharing both screens at this point.
When I hit the Tablet mode button (top right of Cintiq surface) and the Cintiq screen shuts off and it turns into a tablet. 2 things either happen - nothing works - or only touch works. Hitting the Tablet Mode button again just worsens the situation,
Wacom Center just has a spinning beach ball and is locked up. I cannot access the Wacom Centre or Tablet through the System Preferences as this locks up also.
The Tablet and system is totally unusable at this point. I have to restart everything all over again after force quitting the Centre and Preferences. I essentially have a brand new redundant Mac
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Hi Steve Barwise,
This is a known issue documented here:
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.4.3-2.htmlUnfortunately there is no alternative solution for the time being.
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