Wacom Intuos Pro PTH-660 freezing

Chloe Robertson

• August 16, 2023 09:08

HI - I've just purchased a reconditioned Wacom Intuos Pro PTH-660 (Medium). Having trouble setting it up on my iMac with the latest Ventura software on it. IT at my work have been helping. Think we ironed out one clash by installing the latest firmware update. However it keeps freezing (pen and tablet stop working) then the words Touch on appear and it unfreezes. I think it stops synchronising. Occasionally it locks up completely and only a restart un freezes it. Any ideas?

Thanks for reading..

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  João

  • August 16, 2023 09:14

  Hi Chloe Robertson, 

  This is the same issue reported here: https://support.wacom.com/hc/en-us/community/posts/14351225248663-Intuos-Tablet-turning-touch-on-and-off-constantly 

  Did you already try installing the latest driver released on the 10th of August? 

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  Chloe Robertson

  • August 16, 2023 09:28

  Hi João

  Thanks for your reply. I think I've installed the latest. It has the same name: WacomTablet_6.4.3-2 we installed the latest firmware update also. On the release notes it says it's a known issue but doesn't say it's resolved but - We are working to fix this issue.

  Thanks

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  João

  • August 16, 2023 09:58

  Chloe Robertson, 

  Yes, the latest driver doesn't fix the crashing issue but should improve the conditions in which the driver is able to recover from the crash without you needing to reboot. Seems to work for some users as you can see in the main thread, but not for everyone. If you don't mind, I will lock this thread and follow up with you through our ticket system. 

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