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Wacom Intuos Pro PTH-660 freezing

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3 comments

  • João

    Hi Chloe Robertson

    This is the same issue reported here: https://support.wacom.com/hc/en-us/community/posts/14351225248663-Intuos-Tablet-turning-touch-on-and-off-constantly 

    Did you already try installing the latest driver released on the 10th of August? 

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  • Chloe Robertson

    Hi João

    Thanks for your reply. I think I've installed the latest. It has the same name: WacomTablet_6.4.3-2 we installed the latest firmware update also. On the release notes it says it's a known issue but doesn't say it's resolved but - We are working to fix this issue.

    Thanks

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  • João

    Chloe Robertson

    Yes, the latest driver doesn't fix the crashing issue but should improve the conditions in which the driver is able to recover from the crash without you needing to reboot. Seems to work for some users as you can see in the main thread, but not for everyone. If you don't mind, I will lock this thread and follow up with you through our ticket system. 

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