Bamboo Paper App Updated; Now has jittery zoom and won’t select imported pictures

Alex Vvalleau

• August 29, 2023 03:36
• Edited

Im using a 5th Gen iPad mini, running iPadOS ver 16.6. Every since two weeks ago, when the Bamboo Paper app updated to 2.20.0, the zoom feature isn’t working I pinch to zoom in or out, and it does, but not smoothly. it sort of jumps to however much I zoomed in after I finish the gesture. Also, while I can import reference pictures still, holding the picture to move it, or delete it doesn’t come up anymore. Its very frustrating. I like using this app to just sketch things, and this is really making it hard to use. Any advice on how to fix this, or submit an official bug report would be welcome.

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  João

  • August 29, 2023 12:02

  Hi Alex Vvalleau, 

  I don't have an iPad I can test this with at the moment but I see you made a video and opened a ticket with our support team. That is great because what is exactly what I was going to suggest. 

  Someone will reach out to you soon. 

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  Alex Vvalleau

  • August 29, 2023 21:14

  Well, I did, and they're getting to me, but they made me reset my iPad, which made it so I can't get back to the open ticket page. How... how do I navigate back to the open ticket on a web browser so I can see the responses? 

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  João

  • August 30, 2023 08:50

  Hi Alex Vvalleau, 

  The easiest way to see a response would be to check your email. For reference, your ticket number is #1639072

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  Jérémy E

  • September 05, 2023 07:23

  I have the exact same problem. I thought the app wasn't thoroughly tested, and that it would be a problem solved with a patch instead of requiring tickets.

  Indeed, the problem is easy to describe :
  - The app lags when zooming, and when moving the view after zooming.
  - The app lags when moving or changing the size of an inserted picture, making it hard to place.
  - The app doesn't recognize the selection of a picture. It behaves as if I wanted to draw on the picture, regardless of the time I press on the picture.
  - I can select a previously inserted picture by inserting another one, which make all pictures clickable, then cancelling the picture insertion.

  Looks like a problem between the app and the iPad operating system, because of the lag and loss of selection that appeared with the 2.20.0 version.

  Would it be possible to temporarily go back to the previous version, while you guys search for a solution?

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  Jérémy E

  • September 05, 2023 07:27

  I did a reset of my iPad. That was a nice bet, but it didn't solved the problem.

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  João

  • September 06, 2023 07:41

  Hi Jérémy E

  We are aware of this issue. I will be fixed in the next app update. I don't know when it will happen though.  

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  Jérémy E

  • September 06, 2023 09:16

  Hello!

  That's very good news!

  I've no problem with the delay. As soon as the app is gonna work again at some point, I see no point in searching for an alternative.
  Especially as the app is one of the best for holding a diary. I can bear a difficult user experience for some months.

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