Wacom One No Signal
Wacom One - No Signal
I cannot figure it out. I am using an adapter for the hdmi as my mac does not have a port in it directly. Everything is plugged in properly and rechecked multiple times. I've looked as so many videos. I cannot figure it out. What else could it be?
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Hi Aoife Cahill,
Most likely it's the adapter you are using that is causing the issue. Please try replacing this and see if that helps.
For more tips:
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What adaptor is recommended please? I can't find that answer at all. When I plug everything in, the pen is picked up on my mac screen but there is no picture on the wacom at all
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Hi Aoife Cahill, I cannot recommend a specific one. You can either check with your favourite online retailer for a HDMI to what ever port is available in your Mac (probably USB-C or Thunderbolt/Mini DisplayPort), or check with your local hardware shop.
My personal recommendation is that you consider getting a quality one even if it is a bit more expensive.
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Hi Joao,
Why can't you recommend an adapter? Surely there might be a recommended one that works with a mac and Wacom One. I have had this for a year, I have tried multiple HDMI adapters(to great expense) and I haven't been able to use it once. Can Wacom refund me then instead?
Kind regards
Aoife
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Because I haven't personally tested one I could recommend. I'm sure there are plenty out there that will work as the HDMI and USB-C connections become more standard. If you tried different adapters already an none worked, then consider that there may be an issue with the X cable or with how you are connecting the Wacom One in general. If possible, try the HDMI connection with a different computer or video output device (gaming console or TV box). Please refer to the article I posted earlier to review the connection troubleshooting and contact the support team if needed.
If you had the device for a year then you are outside the usual refund period but check with the support team.
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Hi João,
Apologies, I thought you were Wacom Support!
How can I contact them? 16 months later and I still can't connect it. Tempted to sell it and buy an iPad
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