Intuos 4 pen glitching and gap

mm mm

• November 30, 2023 11:28

My intuos 4 ptk-540wl has had weird gaps in single longer brush strokes. It's completely unusable unless I chicken scratch. Also doesn't show up in wacom tablet properties, but the pen does respond and pen pressure works. 

System version: Windows 10 

Drivers: WacomTablet_6.3.31-4

Steps taken to fix:

Switched drivers to newer/older

Changed cables

Changed pen

Issue: https://imgur.com/a/ALrDqvF

this occurs on all programs

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  João

  • November 30, 2023 18:22

  Hi mm mm, 

  Please install the latest driver to support the Intuos 4 - Driver 6.3.41-1

  https://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.3.41-1.exe

  Once that is done, please check again if you Intuos 4 is detected by the Wacom Tablet properties correctly and also check in the Windows Device manager under Human Interface Devices. 

  Please also check and confirm if the eraser end of the pen is working the same way. If it doesn't, then your pen is defective and you will need a replacement (Model: Grip Pen KP-501E)

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  mm mm

  • December 01, 2023 01:09

  thanks for the response, however this occurs with all pens I have tried, even ones that work perfectly on other tablets. Also occurs on those drivers, as I have tested many.   

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  João

  • December 01, 2023 09:13

  Hi mm mm, 

  Then the pen sensor of your Intuos 4 is defective. The Intuos 4 is no longer in service (meaning it cannot be repaired) but please contact our support if you would need help with getting a replacement. 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-

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