Wacom device detected that is not supported by this driver

Johnny Odgaard

• December 01, 2023 10:58

I have just got Wacom Intuos Pro P660. I have installed the latest driver on a windows 11 PC. But when I click one of the options in the Wacom center, I get the message,that the driver do not support . There is two link - one to Wacom support and the other one "Ok". Clicking ok the actuel optionssetting is loadet!

I installed the Wacom yesterday, and when I started the PC this morning, I had to install the drivers once more to get the Wacom to function
Regards

Johnny Odgaard

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  João

  • December 01, 2023 13:35

  Hi Johnny Odgaard, 

  Which driver version have you installed? Make sure you have installed the latest one from here: https://www.wacom.com/en-de/support/product-support/drivers

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  Johnny Odgaard

  • December 02, 2023 10:36

  I have installed the latest driver. Thats the problem.Have have installed the drivers on 3 defirent machine
  1) This one is on Windows 11. I get the message that the driver does not supprot my device. I click ok an the tablet seems to function corret. But if I turn off the machine and boot later, the wacom tablet is not recognized. With driver version 6.3.46-3 the tablet is recognized. But "Warning" is the still.

  2) On another PC with windows 10 The PC will not boot if the Wacom is connected. It boots without the Wacom connected and the Wacom connect when I connect it with the USB cable after boot. Latest driver. But I still get the message "Device not supported". After clicking OK, it seems to function. 

  
  3) On a third machine with a relatively clean windows 11 installation on a USB - memorydrive, where I have installed driver 6.3.43-3 I have no problems (The table is brand new - got it yesterday - so my tests are limited. 
  
  

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