Driver does not recognize multiple tablets

Jason Dailey

• December 04, 2023 15:28

I have one tablet I use on location, one I use in the office and one at home now. When I load the new driver for the newest one I have (Cintiq 16), an older one from my office (PTK-640) is not "seen" and I cannot reset the preferences. Am I not able to use both on the same computer?

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  Jason Dailey

  • December 11, 2023 17:30

  Anyone know how to make this work? Or can I not use multiple tablets?

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  João

  • December 12, 2023 10:25

  Hi Jason Dailey, 

  The Intuos 4 (PTK-640) is not supported with the latest driver for your Cintiq 16. If you install the last driver to support your Intuos 4, then you should be able to use both devices.

  https://www.wacom.com/en-de/support/product-support/drivers

  

   

   

   

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  Jason Dailey

  • December 12, 2023 15:15

  Thanks for the reply. However, I'm asked to remove the other drive in order to install an older version of the Wacom driver. Any way around this?

   

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  João

  • December 13, 2023 11:03

  Jason Dailey

  No. You can only have one version installed. 

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