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Wacom Cintiq Pro 22 and 'No signal' + other issues

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5 comments

  • João

    Hi Ella Lyytikäinen

    Thanks for all the details and for being so thorough while troubleshooting by yourself. 

    Just to be clear, the Video and the Pen and Touch features if your Cintiq work completely independently. The Wacom Driver only controls the Pen and Touch input and not the device's ability to receive a video signal. 

    In other words, if you would uninstall the Wacom driver, and unplug the USB cable (keeping DisplayPort or HDMI still connected) you should still be able to get a video signal and use the Cintiq as an external display. 

    Also, please note that not all USB-C ports will be able to carry all data (image and Pen + Touch) so single connection might not always be possible - this is why we still include HDMI and DP options with device. 

    With that said, from what you describe, the issue can only be either with the video source (graphics card or computer mainboard) or the cables and connections. 

    Since you state that you already replaced the cables and you have verified that other devices work with your computer, we need to take a detailed look at how you are connecting the device precisely and narrow down the issue slowly. 

    • Looking at your computer specs, I assume you have a desktop computer. Which ports are available? Do you know the exact specifications of the ports?
    • Have you installed all Windows updated as well as the nVidia updates for your Graphics Card?
    • I also see that your processor has it's own GPU so make sure this is also correctly configured and make sure the Intel drivers are also installed. 
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  • Ella Lyytikäinen

    Hi João, and thanks for the quick response!

    Okay, thanks for the clarification on that, I'll need to double-check my computers usb-c ports, just to be sure. But that will require some groundwork and I'll try and get to that asap.

    For the connectivity, I checked with your suggestions, anbd have some new data:
    - Yes, desktop computer. I'll get more info on the ports when checking the usb-c ones too, so no exact data yet. However, the dp-port I'm using with the cintiq now was previously connected to an external display, and it hasn't had any connection issues previously.
    - Windows updates and nVidia updates are up to date, as per the windows update panel (version 23H2, OS build 22631.2861), and GeForce experience (v.546.33, released 12.12.2023)
    - I was missing the newest Intel driver, and downloaded that one + the Intel Arc, now I have the current version of 31.0.101.5084. Sadly it seems that it didn't help.

    When I turn the cintiq on, System-> Display finds it, but places it in top right as a small box, unlike when it actually works and the size and placement correlate. Interestingly too, the Intel Arc control panels display-tab doesn't acknowledge it at all, only shows my main display. Here during these pictures, the cintiq is on and showing the 'no signal'-box.

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  • Ella Lyytikäinen

    Hi João, any updates on how I should proceed? I don't think the issues above have been due the usb-c port qualities, but something going on with the software

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  • João

    Hi Ella Lyytikäinen,

    Sorry I have somehow missed your previous reply. 

    I can assure this is not related with Wacom software.
    Looking at your screenshots, the first states that the Cintiq is connected to the Intel graphics card which I assume means that you have connected the DisplayPort cable directly to the Motherboard.

    I can also see that you have setup your Desktop to "Show only on 2"

    Please try:

    • Use one of the video output options of your Nvidia card.  Should look more or less like this:
      If you need help, just send me a photo of the back of your PC.

    • Set the desktop to "Extend these Displays"

    Please let me know if that works. 

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  • Ella Lyytikäinen

    João!

    Good news, Nvidia connection was the main problem! Now it seems to connect with no issues (ofc had to recalibrate and remap due all the tests, but that's understandable). Now it seems to connect every time with no issue!

    For anyone running to same problem and connect to the graphics card, noticed a few derived problems from this:
    - Artefacts appeared on screen, but connection works --> was due my cables not supporting the set refresh rate
    - Strange 'jitter' sometimes on screen --> I had the option of hiding the taskbar on, disabling that removed the jitter.

    Tested it for a few days, turning the cintiq on and off several times, and all seems to be good now! If I want better refresh rate, I'll have to invest in a new cable extension, but other than that, all works now!
    Thank you so much for the help!

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