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Wacom Cintiq 12WX on MacBook Pro?

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5 comments

  • João

    Hi Sen Syrdal

    So, just to confirm, you managed to install Wacom Driver version 6.3.40-2, and connected the USB cable right?

    Please make sure the Cintiq is being seen by the system under USB devices - even if not detected by the Wacom Center. 
    https://support.apple.com/en-gb/guide/system-information/syspr35536/mac

    The error message you are seeing is related with something that can happen if the driver is not properly installed, or in your case, not officially compatible. Please see: https://support.wacom.com/hc/en-us/articles/1500006339922-What-does-the-error-message-There-is-a-problem-with-your-tablet-driver-mean-and-how-do-I-fix-it 

     

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  • Sen Syrdal

    Hello there, thanks for your reply.

    Yep, the drivers (6.3.40-2) are installed and the USBs are connected. 

    The Cintiq is not being seen by the system, and I know that the error messages are related to incompatibility. As I said before, I'm aware that I'm trying to connect two incompatible devices—the Cintiq 12WX only works on certain editions of MacOS, and while I can't find the exact names now, I know it's not compatible with Sonoma. I was hoping that by installing a older driver, it might not make a difference, but it makes sense that it does. 

    My question is not as much why the tablet is not working with the laptop, but rather is there any feasible way to get it to work with the laptop. Like I said previously, it's a good tablet and a good laptop—the only issue is that a lot of the system software is incompatible. Which is annoying, but that is a whole separate rant.

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  • João

    Hi Sen Syrdal

    That you were able to install the driver is already a good sign. Although I can't be sure exactly if and how to make it work, there is still hope. 

    I have just installed 6.3.40-2 on the latest version of Sonoma on an M2 and it's working fine with my Intuos Pro. I don't have a Cintiq 12 to test but I can confirm that the driver works. 

    If you are still getting this error message, then please try the following:

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  • Sen Syrdal

    Hey there,

    Sorry this took so long, some stuff came up. I went through the options you listed, and it did halfway work! The MacBook now sees the tablet, and I have the option to adjust tablet settings through system settings.

    The only persisting issue is that the Wacom Center refuses to see the tablet, even though the laptop does. It simply tells me there's no device connected, although it's not throwing back an error code or anything. I'm fairly used to this problem with Wacom devices (it's happened with every one I've ever used), but in this instance, I'm not sure if there's a way to solve it, and if so, what it would be.

    Other than that, though, the display is working fine, and I am able to calibrate pen sensitivity/location and such through the system settings, so I don't think the Center not working is that big of a deal?

    Thank you so much!!

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  • João

    Hi Sen Syrdal

    I don't recall exactly, but I think the Cintiq 12 was never supported in the Wacom Desktop Center originally. 

    As long as the system is responding to pen input, there is an image on the display and you can change the settings, you should be fine. 

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