wacom tablet "CTH-480" with remote module keeps disconnecting

Paolo

• March 01, 2024 19:32

When I use the "CTH-480" with the proprietary wireless accessory kit it only last 10 to 15 minutes connected to the PC, then it turns off by itself, no matter if the battery is 100% fully charged. And it last less each time I turn it back On.
Also, few seconds before turning off, the pen lags heavily. 

The tablet is a CTH-480. The wireless kit is a 1UF553450Z-WCM and INF-A068.
The driver is 6.3.46-2.
The PC is an Asus with Win 11.

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  João

  • March 04, 2024 09:54

  Hi Paolo, 

  This is a quite old model (over 10 years) and I would not expect the battery performance to still be at the same level as when it was brand new. 

  Regarding lag, since this is a wireless connection, it will subject to environmental interference from other devices.  

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  Paolo

  • March 04, 2024 16:50

  Hi João thanks for the response. I tested the wireless kit based on what you said.
  Used the same wireless kit in two different old tablets from a colleague, with different results:
  
  First with an Intuos S CTL-480 and had worse connections issues than the CTH-480. It turned off every 15 seconds or so. Total nightmare. Then with an Intuos Pro PTH-651 (changed the driver to the 6.4.5 version). Somehow it work wonders. had no issues with the connection or anything the whole hour I used it.
  
  With all this I suspect it has to do with the drivers. The 6.3.46 has not been updated since 2022. But the 6.4.5 got an update two months ago.
  
  

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  João

  • March 05, 2024 08:42

  Hi Paolo, 

  That is honestly surprising. I suppose you are correct and that the issue was not the actual kit but perhaps something with the old driver crashing or causing disruption. 

  Thanks a lot for letting us know. We will keep this in mind for future reference. 

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