My Wacom Cintiq 22 isn't being recognized!

luigi sanya

• March 10, 2024 20:14
• Edited

So my Wacom Cintiq 22 suddenly isn't being shown as a connected device in both the Wacom center and Wacom tablet properties window! When I try to use the pen on it, the pen doesn't work! It like the tablet is now useless! I can only use it as a monitor and not a tablet! Please how do I fox this? I want to draw on the tablet for an important job! I have tried re-installing the drivers and made sure the drivers are up to date but it still doesn't work. I'm on windows 10 pro. One more thing to mention, I'm also using a Wacom intuos small (CTL-4100) which is being recognized and works fine but for some reason the Cintiq just doesn't work completely! 

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  João

  • March 11, 2024 09:40

  Hi luigi sanya, 

  Since the driver is working correctly, most likely, the USB cable is not properly connected. Please review the connection and replace the cable if necessary. 

   

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  luigi sanya

  • March 11, 2024 10:06

  Thanks! Replacing the USB cable worked! 

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