Just got a new tablet, and it's not working correctly

Valerie B

• March 13, 2024 22:06
• Edited

My tablet died, and I replaced it with a new Intuos CTL-4100. I've made sure I have the most recent driver for Windows (6.4.5-5). But it simply isn't working correctly. I can't use it to select text. I can't move a browser tab (it just slides the whole tab carousel rather than letting me move the tab). I have to click in a form field multiple times before the cursor will actually engage in the field. I can't use most scrollbars. I've had tablets/pens behave like this when malfunctioning, but never when they're brand new. Help?

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  João

  • March 14, 2024 08:46

  Hi Valerie B, 

  From your description, seems that Windows Ink is active. You can deactivate it in the Wacom Tablet properties in the Mapping tab: 

  

   

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  Valerie B

  • March 14, 2024 16:23

  That was it! Thank you so much, João!

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