Wacom Pro Pen 2 behaving erratically
I have a PTH 660. The cursor for the pen jumps vertically on the screen. Touch, Function, Touch Ring and etc appear to be working. I thought that the problem was the pen and purchsed a new pen, but same behaviour.
I have reinstalled the latest driver onto a MacBook Pro 16 inch Mac OS default14.4. I have even cleaned reinstalled the operating system to clear any clashes that may be occurring . I have reconfigured the pen back to default. Uninstalled and reinstalled but no success.
I have now downloaded the package log files and found that errors are occurring in wacomlog.txt file. which I will forward to you.
I have a PTH 660. The cursor for the pen jumps vertically on the screen. Touch, Function, Touch Ring and etc appear to be working. I thought that the problem was the pen and purchsed a new pen, but same behaviour.
I have reinstalled the latest driver onto a MacBook Pro 16 inch Mac OS default14.4. I have even cleaned reinstalled the operating system to clear any clashes that may be occurring . I have reconfigured the pen back to default. Uninstalled and reinstalled but no success.
I have now downloaded the package log files and found that errors are occurring in wacomlog.txt file. which I will forward to you.
Thank you
Brian
Sample of the report:
Timestamp Thread Type Activity PID TTL
2024-03-19 16:35:44.924167+0200 0x12f7a Default 0xa0af2 2891 7 TabletDriver: (libsystem_containermanager.dylib) [com.apple.containermanager:xpc] Requesting app group container lookup; personaid = -1, type = NOPERSONA, name = <unknown>, origin [pid = 0, personaid = 0], proximate [pid = 0, personaid = 0], identifier = <private>, euid = 501, uid = 501, platform = 1
2024-03-19 16:35:44.925157+0200 0x12f7a Default 0x0 2891 7 TabletDriver: (libsystem_containermanager.dylib) [com.apple.containermanager:unspecified] container_create_or_lookup_app_group_path_by_app_group_identifier: success
2024-03-19 16:35:44.941320+0200 0x12f7a Default 0x0 2891 7 TabletDriver: (SkyLight) [com.apple.SkyLight:default] server port 0x00003707, session port 0x00003707
2024-03-19 16:35:44.954631+0200 0x12f7a Default 0x0 2891 7 TabletDriver: (SkyLight) [com.apple.SkyLight:default] New connection 0x3718f main
2024-03-19 16:35:45.017254+0200 0x12f7a Default 0xa0af9 2891 7 TabletDriver: (libsystem_containermanager.dylib) [com.apple.containermanager:xpc] Requesting container lookup; personaid = -1, type = NOPERSONA, name = <unknown>, origin [pid = 0, personaid = 0], proximate [pid = 0, personaid = 0], class = 2, identifier = <private>, group_identifier = <private>, create = 0, temp = 0, euid = 501, uid = 501
2024-03-19 16:35:45.017260+0200 0x12f7a Default 0xa0afa 2891 7 TabletDriver: (libsystem_containermanager.dylib) [com.apple.containermanager:query] Query; personaid = -1, type = NOPERSONA, name = <unknown>, origin [pid = 0, personaid = 0], proximate [pid = 0, personaid = 0], euid = 501, uid = 501, class = 2, identifier = [(null)](0), flags = 900000002
2024-03-19 16:35:45.017963+0200 0x12f7a Default 0xa0af9 2891 7 TabletDriver: (libsystem_containermanager.dylib) [com.apple.containermanager:unspecified] container_query_get_single_result: success
2024-03-19 16:35:45.017969+0200 0x12f7a Default 0xa0af9 2891 7 TabletDriver: (libsystem_containermanager.dylib) [com.apple.containermanager:unspecified] container_create_or_lookup_for_platform: success
2024-03-19 16:35:45.050521+0200 0x12fa0 Default 0x0 2891 2 TabletDriver: (LaunchServices) [com.apple.launchservices:db] NotifyToken::RegisterDispatch(user.uid.501.com.apple.LaunchServices.database) fired for session key <private>
2024-03-19 16:35:46.056205+0200 0x12fab Default 0x0 2894 7 WacomTouchDriver: (SkyLight) [com.apple.SkyLight:default] New connection 0x8431b main
2024-03-19 16:35:46.078398+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 mod date changed from Fri Jan 19 21:55:33 2024 to Tue Mar 19 16:35:45 2024
2024-03-19 16:35:46.078399+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 node has changed
2024-03-19 16:35:46.078449+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 mod date changed from Fri Jan 19 21:55:33 2024 to Tue Mar 19 16:35:45 2024
2024-03-19 16:35:46.078450+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 node has changed
2024-03-19 16:35:46.078764+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 mod date changed from Fri Jan 19 21:55:33 2024 to Tue Mar 19 16:35:45 2024
2024-03-19 16:35:46.078765+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 node has changed
2024-03-19 16:35:46.080072+0200 0x12fc1 Error 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:default] error finding potential wrapper bundle for node <FSNode 0x600000a67400> { isDir = ?, path = <private> }: Error Domain=NSOSStatusErrorDomain Code=-10819 UserInfo={_LSLine=1788, _LSFunction=<private>}
2024-03-19 16:35:46.080108+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 mod date changed from Fri Jan 19 21:55:33 2024 to Tue Mar 19 16:35:45 2024
2024-03-19 16:35:46.080108+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 node has changed
2024-03-19 16:35:46.080137+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 mod date changed from Fri Jan 19 21:55:33 2024 to Tue Mar 19 16:35:45 2024
2024-03-19 16:35:46.080138+0200 0x12fc1 Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 node has changed
2024-03-19 16:35:46.083938+0200 0x12fcf Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:db] NotifyToken::RegisterDispatch(user.uid.501.com.apple.LaunchServices.database) fired for session key <private>
2024-03-19 16:35:46.088731+0200 0x12fab Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 mod date changed from Fri Jan 19 21:55:33 2024 to Tue Mar 19 16:35:45 2024
2024-03-19 16:35:46.088732+0200 0x12fab Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 node has changed
2024-03-19 16:35:46.088762+0200 0x12fab Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 mod date changed from Fri Jan 19 21:55:33 2024 to Tue Mar 19 16:35:45 2024
2024-03-19 16:35:46.088763+0200 0x12fab Default 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:needs-reg] bundle 0x9d0 node has changed
2024-03-19 16:35:46.089426+0200 0x12fab Error 0x0 2894 2 WacomTouchDriver: (LaunchServices) [com.apple.launchservices:default] error finding potential wrapper bundle for node <FSNode 0x600000a67400> { isDir = ?, path = <private> }: Error
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Hi Brian Hutton,
I am not sure from your description, but this could be a problem with the pen sensor. If you draw lines across the surface, do you notice a pattern similar to the one below?
Please check the steps here:
https://support.wacom.com/hc/en-us/articles/8413647279895-How-can-I-diagnose-an-issue-with-my-Wacom-Pen-device0 -
Thank you. I have been contacted by Bruno who has requested me for some videos of the problem. In photoshop I could not even draw a grid. If I use Whiteboard its very bouncy.
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I have created a ticket in this regard. I think it would be best if you chat to Bruno so that only person is working on this
Thanks
Kind Regards
Brian
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